Spare Customer Service Sales Agent, Cochrane Region (Hearst)

Spare Customer Service Sales Agent Location:

Moosonee

Department:

Passenger Services

Reports To:

Supervisor Customer Service

Reference:

500-63-27

Rate Of Pay:

$29.5362– $32.8180 per hour (full rate effective after 1 year of service)

WHO WE ARE Ontario Northland Transportation Commission (ONTC) is an agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward‑thinking organization focused on providing safe and reliable transportation services. With over 120 years of history and over 1,200 skilled professionals, we work together to enhance transportation services and ensure sustainability for future generations. We offer a dynamic workplace culture, acompetitive salary, an excellent benefits package, a defined benefit pension plan, paid vacation, paid personal leave days, and discounted transportation on our bus and passenger rail services.

ACCOUNTABILITY STATEMENT The Spare Customer Service Sales Agent is responsible for delivering exceptional customer service in person and over the phone, providing accurate and timely information regarding ONTC’s bus and train services. This role operates on a flexible, as‑needed basis, covering scheduled shifts during vacations, sick leave, and peak periods. Hours are variable and not guaranteed, requiring adaptability and readiness to support operational needs. The role will fill vacancies at Moosonee Station only.

MAJOR DUTIES / RESPONSIBILITIES

Sells ONTC bus/train and interline tickets.

Provides fare and schedule information for all services to the general public.

Processes and handles incoming and outgoing Bus Parcel Express and baggage (weighing up to 75 pounds).

Performs daily audit functions to reconcile paperwork and daily sales.

Responds to incoming customer enquiries via email, phone, or other correspondence.

Responds to customer concerns and complaints.

Works 8‑hour shifts with the availability to work within a 24‑hour/7‑day operation.

REQUIREMENTS

Secondary School Diploma or General Educational Development (GED).

Excellent customer service skills and experience in a fast‑paced environment.

Strong computer skills and experience using Windows‑based applications.

Excellent oral and written communication skills.

Projects a positive and helpful image at all times.

Previous experience dealing with cash and reconciliation for multiple transactions.

Must have the flexibility to adapt to changing schedules.

Preference given to applicants fluent in both official languages (English and French).

Committed to company health and safety.

BACKGROUND INVESTIGATION Successful candidates must pass a criminal record check, employment references, and education verification.

EEO STATEMENTS At Ontario Northland, we are committed to employment equity. We value the unique skills and experiences each person brings and invite applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.

Ontario Northland will provide accommodation to ensure barrier‑free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. Requests for accommodation can be made at any stage of the hiring process.

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