Représentant(e) service à la clientèle - Ventes internes - …, Terrebonne

Job Summary Cyclone Lighting, an Acuity Brands company, was founded in 1999 and designs, develops, and manufactures outdoor luminaires and accessories in its production facility located north of Montreal. From its inception, Cyclone has followed a philosophy focused on quality, performance, and durability. Cyclone Lighting continues this commitment by providing superior-quality luminaires and decorative outdoor accessories while focusing on key product strengths including photometric performance, tool‑free maintenance, and a broad range of luminaire styles. For more information, please visit

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What We Offer

Remote position with approximately 90% telework and 10% office presence in Terrebonne

4.5-day work schedule with Friday afternoons off

Opportunity to join a dynamic team within an internationally recognized and continuously evolving company

Creative and evolving work environment

Competitive base compensation and permanent position with group insurance coverage including health account

Opportunity to be part of a dynamic and committed sales team

Reporting to the Inside Sales Director, the Customer Service Representative ensures technical and commercial coordination with external sales representatives, distributors, contractors, engineers, and lighting agencies. This individual establishes and maintains trusted relationships with internal and external customers by delivering high-quality service.

Key Responsibilities

Follow assigned sales procedures related to order entry, sales order processing, follow-up, and delivery.

Act as the order owner throughout the full order lifecycle from order reception to production release.

Serve as a primary contact for sales representatives to resolve customer and order-related issues.

Track the entire order process from bid request to quotation and order entry.

Prepare quotations in collaboration with sales representatives and communicate pricing throughout the sales channel.

Work closely with Sales Management to understand customer expectations, product configurations, requested delivery dates, and pricing requirements.

Communicate with customers verbally and in writing through email and phone.

Keep all stakeholders informed of any changes related to lead times, shipments, and deliveries.

Collaborate with production and shipping teams to provide accurate and timely information to customers.

Qualifications

College degree in administration or equivalent relevant experience required.

Minimum 2–3 years of customer service experience in the manufacturing sector, direct sales with municipalities, or contractor-related environments required.

Experience within a manufacturing company, preferably in the lighting industry or with technical products, strongly preferred.

Spoken and written bilingualism (French/English) required to support communications with customers, partners, and stakeholders across Canada and North America.

Proficiency with Microsoft Office Suite required.

Knowledge of Microsoft Dynamics AX preferred.

Knowledge and Abilities

Strong attention to detail and meticulousness.

Excellent written and verbal communication skills.

Versatility and adaptability.

Ability to work under pressure.

Strong organizational skills and ability to prioritize.

Diligence and accountability.

Teamwork and collaboration skills.

Travel Requirements 0‑10%

Language Requirements Knowledge of another language is required for this position in order to communicate with clients, partners, and colleagues who are mostly located outside Québec.

EEO Statement We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922‑9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.

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