Représentant(e) service à la clientèle - Ventes internes - …, Terrebonne

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

Job Summary Cyclone Lighting, an Acuity Brands company, designs, develops, and manufactures outdoor luminaires and accessories. From its inception, Cyclone has focused on quality, performance, and durability. For more information, visit

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What We Offer

Remote position with approximately 90% telework and 10% office presence in Terrebonne

4.5-day work schedule with Friday afternoons off

Opportunity to join a dynamic team within an internationally recognized and continuously evolving company

Creative and evolving work environment

Competitive base compensation and permanent position with group insurance coverage including health account

Opportunity to be part of a dynamic and committed sales team

Key Responsibilities

Follow assigned sales procedures related to order entry, sales order processing, follow-up, and delivery.

Act as the order owner throughout the full order lifecycle from order reception to production release.

Serve as a primary contact for sales representatives to resolve customer and order‑related issues.

Track the entire order process from bid request to quotation and order entry.

Prepare quotations in collaboration with sales representatives and communicate pricing throughout the sales channel.

Work closely with Sales Management to understand customer expectations, product configurations, requested delivery dates, and pricing requirements.

Communicate with customers verbally and in writing through email and phone.

Keep all stakeholders informed of any changes related to lead times, shipments, and deliveries.

Collaborate with production and shipping teams to provide accurate and timely information to customers.

Minimum Experience

College degree in administration or equivalent relevant experience required.

Minimum of 2–3 years of customer service experience in the manufacturing sector, direct sales with municipalities, or contractor‑related environments required.

Experience within a manufacturing company, preferably in the lighting industry or with technical products, strongly preferred.

Spoken and written bilingualism (French/English) required.

Proficiency with Microsoft Office Suite required.

Knowledge of Microsoft Dynamics AX preferred.

Knowledge And Abilities

Strong attention to detail and meticulousness

Excellent written and verbal communication skills

Strong listening skills

Versatility and adaptability

Ability to work under pressure

Strong organizational skills and ability to prioritize

Diligence and accountability

Teamwork and collaboration skills

Travel Requirements 0‑10%.

Equal Opportunity Employment Acuity Brands is an equal‑opportunity employer. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, veteran status, protected genetic information, or any other characteristic protected by law.

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