Mgr Front Office BU, Tecumseh

Description At TownePlace Suites by Marriott Tecumseh Windsor, we are looking for our next Guest Services Manager to join us on our front desk team.

We are committed to providing you with:

Highly competitive salary

An exceptional benefit plan for you&your family members

Flexible scheduling to allow you to focus on what is important to you

Discounts with our Crescent managed properties in North America for you&your family members

Opportunity to grow with us

A workplace that you can be proud of, where you are valued, trusted and supported by the team

As our Guest Services Manager, you will be working with our front desk team to provide excellent customer service to our guests, overseeing employee schedules, conducting front office staff training, and responding to guest reviews.

You have an upbeat and engaging personality, a professional appearance, and a true passion for customer service and the guest experience. You pride yourself on your organizational and communication skills and thrive in a team environment. You possess great interpersonal skills and have the ability to remain positive and focused in a fast-paced environment.

You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

At TownePlace Suites by Marriott Tecumseh Windsor and Crescent Hotels&Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Must be available to work days, evenings, weekends and some holidays.

Guest Services Manager Responsibilities

Supporting, training, and supervising front office staff.

Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.

Handling customer complaints and special requests through excellent problem solving skills.

Scheduling staff shifts and managing daily operations of the front office.

Maintaining an orderly appearance throughout the reception area.

Responding to guest reviews.

Preparing monthly management reports on customer feedback, bookings, and cancellations.

Managing the departmental budget.Enforcing all cash-handling and credit card procedures through accurate billing.

Revenue optimization through room assignments, reservations, and inventory control.

In summary, you have:

Good time management skills.

Great computer skills and the ability to learn new skills quickly.

A professional appearance.

Strong leadership capabilities.

Qualifications Previous Front Office management experience in a Marriott brand.

Experience

Required

2 years: Previous Front Office management experience in a Marriott brand.

Source: Crescent Hotels&Resorts

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