Service Representative - Exeter (Part time), Middlesex (Clinton)

Career Opportunity Libro Credit Union is growing! Join Libro Credit Union as a part‑time Service Representative supporting the Exeter location.

At Libro Credit Union, every employee and every customer are members. Everything we do is about strengthening financial well‑being for a better tomorrow. As a Certified B Corporation® we use business as a force for good. That means:

Empowering people to live their most fulfilled lives.

Supporting businesses and communities to thrive.

Caring for the planet and economic growth through sustainable practices.

Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people, local business and communities in strengthening their financial well‑being.

We are currently hiring a part‑time Service Representative to support the Exeter location. This job posting is for an existing vacancy.

Weekly Hours: 18.75

This position requires availability to work shifts as scheduled, including evenings and weekends if applicable and requires flexibility to changes in hours as required.

The Role

Serve as the primary point of contact for members visiting the branch, calling in, or engaging through digital channels.

Deliver prompt, friendly, and accurate service, ensuring a positive member experience at every interaction.

Efficiently execute a range of routine banking transactions including deposits, withdrawals, bill payments, loan payments, and bank drafts.

Support members with digital banking needs, including troubleshooting, navigation, and use of self‑serve platforms.

Handle member concerns or service issues with empathy, professionalism, and a focus on resolution.

Demonstrate strong knowledge of day‑to‑day banking products including demand deposit accounts, debit and credit cards, e‑transfers, and statement services.

Recognize and act on opportunities to refer to branch specialists.

Adhere to all procedures regarding privacy, anti‑money laundering (AML), and financial transaction verification.

Contribute to a positive and inclusive team environment that reflects Libro’s values and culture.

What We’re Looking For

A passion that aligns with Libro’s Purpose. We want to strengthen financial well‑being for a better tomorrow and we’re looking for people to join us in making a difference to people, businesses, and communities.

Display the Libro values of Accountability, Courage, High Performance and Inclusive Mindset.

Front‑line customer service or financial services environment.

Experience in a front‑line customer service or financial services environment.

Strong attention to detail skills working within a fast‑paced environment.

We Offer Total Reward Programs to Set You Up for Success In&Outside of Work

Competitive salaries, and a proud Living Wage employer.

Employee wellness program.

Staff accounts and staff rates on products and services.

Staff appreciation programs and awards.

We hope you may be passionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well‑being for a better tomorrow - we want to hear from you!

Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process.

Notice: The expected salary range for this role is available on the Libro Careers site, where candidates are required to apply.

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