Front Desk Agent (Stratford), Stratford South

We are seeking a professional and friendly Front Desk Clerk/Night Auditor to join our hospitality team. This role is vital in providing exceptional guest services, ensuring smooth hotel operations during night shifts. The ideal candidate will possess strong communication skills, a welcoming demeanor, and experience in hospitality or front desk operations. Multilingual or bilingual abilities are a plus to assist diverse guests. This position offers an opportunity to work in an energetic environment where guest satisfaction is our top priority.Responsibilities

Greet guests upon arrival and provide a warm, qualified check‑in experience Manage guest check‑outs efficiently while addressing any billing inquiries Handle multi‑line phone systems with excellent phone etiquette Respond promptly to guest requests and resolve issues to ensure satisfactionMaintain accurate records of guest information and reservations Perform night audit procedures, including balancing accounts and preparing reports Ensure the front desk and lobby area remains organized, clean, and welcoming Assist with administrative tasks such as data entry and correspondence Uphold hotel policies and procedures to ensure safety and security for guests and staffOther duties as assigned Requirements

Previous experience in Hotel front desk or hotel operations required; hospitality experience is required Excellent customer service skills with a friendly, professional attitude Strong communication skills; bilingual or multilingual abilities are highly desirable Proficiency with multi‑line phone systems and basic computer applicationsKnowledge of hotel management software is advantageous Ability to work overnight shifts, including late evenings and early mornings Exceptional phone etiquette and guest service skills Ability to handle stressful situations calmly and efficiently High school diploma or equivalent required Job Details

Job Type:

Full‑time Pay:

Up to $17.60 per hour Expected hours:

40 per week Benefits

On‑site gym On‑site parking Location and Commute

Work Location: In person (Stratford, ON N5A 6Z3) Ability to commute or relocate: Must reliably commute or plan to relocate before starting work (required) Experience

Hotel Front Desk: 2 years (preferred)

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