Sales Executive (St. John's)

About the Company

Telelink is a 60+ year old start-up. Our history is in the traditional answering service industry. Our future is one that bridges humans and technology to deliver connected customer experiences. Role Overview

As the Sales Executive, you are the first impression, the problem solver, and the gas that fuels our revenue engine. Your primary responsibilities include qualifying inbound leads, progressing qualified opportunities all the way through contract negotiations using a consultative selling approach, hunting for strategic customers in our target markets, and advising potential customers on the right solutions that deliver their desired outcomes. As the first point of contact on the customer journey, you set the tone for Telelink’s customer experience by delving into the customer’s desired outcomes, and ensuring these and all details required to deliver on those outcomes are fully documented and cascaded to other teams along the customer journey.Responsibilities

Report on KPIs for individual targets during weekly one‑on‑ones Adhere to the processes, templates and documents controlled in the Sales Playbook Take and make inbound/outbound calls to potential customers to introduce our products and services Qualify leads using structured criteria Convert and manage customer opportunities using a consultativeselling methodologyAssist in the design of customer solutions by advising potential clients on the human, AI and technology components that best deliver the outcomes they are seeking Negotiate pricing and contracts using approved pricing and proposal templates Record all customer communication and documents in Salesforce CRMCreate new leads in target markets through outbound prospecting activities in our account‑based marketing strategy Participate in trade shows and conventions Use Salesforce CRM and controlled Excel files to track and report on individual and team performance Develop a working understanding of Telelink’s technology and AI platforms, including how they complement human agents to achieve customer outcomesUse Copilot and other Telelink approved AI tools to optimize time and performance Demonstrate an ongoing commitment to continuous learning and innovation through self‑led study and completion of assigned Telelink professional development courses Work closely with our marketing team to provide insights on customer questions, needs, and content requirementsKey Performance Indicators

Monthly recurring revenue bookings Conversion rates Lead response time Sales cycle length Recent customer churn Quality of Salesforce records Prospected leads generated Qualifications

3-5 years of B2B sales experience Excellent oral and written communication skills Proficiency in Salesforce CRM or comparable CRM software Proficiency in LinkedIn Sales Navigator considered an asset Bachelor’s degree in business, communications, related field or equivalent work experience and qualificationsDemonstrated aptitude for active listening Must be driven to meet and exceed sales targets Proficiency in using Microsoft Office Suite applications (Teams, Word, PowerPoint, Loop, Copilot) Experience in the call centre and/or property management industries considered an asset, but not required Working Conditions&Physical Effort

Some travel will be required, likely 5‑6 trips per year Telelink is a 24/7/365 operation, and we differentiate from our competitors by having a high response time. As a sales executive, you will be required to participate in an on‑call schedule for after‑hours and weekends. This is shared among the team and is meant only to ensure a quick initial responseCompensation is comprised of a base salary with individual and team commission that scales based on performance Role is remote, so a quiet, dedicated home office space is required. There may be occasional team meetings that take place in the Telelink office Compensation

Pay: From $50,000 per year Benefits

Casual dress Dental care Extended health care Flexible schedule Life insurance Paid time off RRSP match Vision care Work from home Work Location

Hybrid remote in St. John’s, NL A1B 3X2 Core Values

Continuous Improvement&Innovation: We turn insights into actions. We challenge ourselves. We commit to lifelong learning. Precision: We pursue excellence. We are fanatically meticulous. We deliver value to all stakeholders. Responsiveness: We are open. We are eager. We adjust quickly. Caring&Kind: We are compassionate. We care for the lives we impact. We care for each other and the world we live in. Resilience: We adjust quickly. We turn obstacles into opportunities. We bounce back. As a 100% women‑owned and led company, we strongly value diversity, equity and inclusion. We also respect work‑life balance.

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