Desk Clerk– Sinbad’s Hotel&Suites, St. John's

Founded in 1970, Steele Hotels is an independent hotel operator based out of Newfoundland and Labrador Canada. With origins in Gander, NL the company has grown to include 8 properties located in St. John’s, NL, Corner Brook, NL, and Fredericton, NB.

Steele Hotels is looking for a Part‑Time Desk Clerk to join our growing team at Sinbad’s Hotel&Suites in St. John’s, NL. The ideal candidate would possess a positive “can‑do” attitude, and a high level of professionalism, coupled with a strong work ethic and excellent interpersonal skills. This often involves working in fast‑paced environment conditions at varying times throughout the day or night.

Main Duties&Responsibilities

Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay

Respond to guest complaints, requests and emergencies

Reconcile all accounts in a timely manner and verify all end of day cash etc. from multiple departments and learning/working overnight audit shifts, when required

Ensure invoices are accurate and sent to the accounting department

Schedule guest wake‑up calls and book reservations

Answer phone calls, verify reservations and guest requests

Respond to guest inquiries, concerns and issues, as needed

Demonstrate a professional and positive presentation to guests and colleagues, and be well groomed

Other duties, as assigned

Qualifications, Skills&Attributes

2+ years’ experience in customer service or hospitality

A high school diploma or equivalent, plus one year of experience or an equivalent combination of education and experience

Provide a clear Criminal Record Screening Certificate

Excellent written and verbal communication, and customer service skills

Ability to learn computer functions and other on‑the‑job skills

Strong eye for details and the ability to multitask

Strong math and problem‑solving skills

Why Work with Us

Competitive compensation package

Company RRSP matching plan to secure your financial future

Comprehensive health benefits including dental and vision coverage

Employee Family Assistance Program [EFAP], including counseling services and life coaching

Paid time off, including vacation time, sick leave, and statutory holidays

Other employee benefits such as discounts on food, gym memberships, and phone plans, etc.

If you are interested in working with a growing company and want to grow with us, we welcome you to apply to . Please include“Desk Clerk” in the email subject line, and use the following naming convention for the resume file: First Name Last Name – Resume.

We are an equal‑opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals, we welcome everyone to apply.

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