Concierge, St. Catharines

Concierge Casual Non-Union Aspira Heatherwood Retirement Residence Rate of Pay: $18.08 as per wage grid This posting is for an existing vacancy

Potential shifts to cover are 9am to 5pm, 7am to 3pm&3pm to 11pm.

At Sienna you won’t just fill a position; you will build lasting relationships with residents who call Aspira their home. Join us in a role were knowing each resident not just by name, but by story, is not just possible, it is expected. Our purpose is to cultivate happiness in daily life! We truly believe it is aprivilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.

Why you belong here

A competitive salary and vacation package

Health&Dental benefits program

Share Ownership and Reward Program (SOAR)

Employee Share Purchase Plan with company match

Continuous learning and growth so you have the skillset needed to succeed and take on new challenges

A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What you’ll be doing You will be a welcomed member of the Retirement team, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Concierge, you'll cultivate a profound understanding of our residents and their unique lifestyles. Building rapport with residents, their families, and visitors, you'll offer personalized assistance, ensuring everyone feels esteemed and assisted during their time with us. As an individual and part of a wider team, you will be a strong contributor to the culture of the home, where the focus is always on helping residents live fully, every day.

What makes you a great fit

You communicate professionally and diplomatically, responding to inquiries with strong problem-solving and complaint-resolution skills

You ensure issues are clearly documented and escalated appropriately when needed

You consistently deliver warm, high-quality customer service to residents, families, visitors, and team members

You create a welcoming first impression by greeting visitors, addressing their needs promptly, and guiding them confidently through mini-tours

You maintain accurate records and handle cash-related documentation with attention to detail

You provide dependable clerical and computer support to managers and adapt easily to administrative needs

You are compassionate and dedicated to meaningful work that supports seniors in living life fully

You are detailed-oriented and have and have strong customer service skills and ability to effectively communicate with residents and staff

You are proficient in Microsoft Excel, Word, and PowerPoint

You demonstrate tact, diplomacy, and professionalism in every interaction

What you need to know

You must be legally eligible to work in Canada or have a valid work/study permit

You must successfully pass a Vulnerable Sector Check

All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants

Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

#J-18808-Ljbffr