Account Manager, Sherbrooke

The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you to contribute to our customers' satisfaction, support sales growth, and increase Soucy's reputation. This is a strategic opportunity that will make you a major player in our collective success!

In This Position, You Will Have The Opportunity To

Act as the main point of contact for its portfolio of assigned customers

Actively contribute to the establishment and development of strong and lasting customer relationships

Ensure smooth, proactive and transparent communication with internal and external customers

Enter orders into the system and carry out any necessary follow-up

Handle and follow up development/quotation requests

Record complaints and follow up with customers to contribute to their satisfaction

Collect and analyze sales data, establish sales forecasts and identify growth opportunities

Monitor account performance, prepare reports and recommend improvements based on customer feedback

Collaborate with internal partners to respond to various customer requests

Support customers in their continuous improvement projects, proposing solutions tailored to their needs

Keep abreast of market trends, customer needs, and innovations in the rubber manufacturing sector.

With the following skills and qualities, you'll be successful in this role

Bilingualism essential (French-English) for communication with customers

Proactivity, positive attitude and "solution mode"

Management of priorities and good resistance to stress

Computer skills (Office Suite, in-house software, CRM (Sales Force), ERP (SAP))

And These Assets Will Strengthen Your Impact

Valid passport to travel to trade events

Analytical skills

Interpersonal skills, empathy and dynamism

Team player

Benefits designed to take you far!

A flexibility program tailored to your needs (flextime, compressed work schedule, telecommuting and more)

Group insurance with plans that fit your reality

An RRSP with employer contributions to keep your finances on track

An Employee and Family Assistance Program (EFAP) and access to a telemedicine service for a helping hand when needed

And even more!

A life outside work thanks to time off for sickness, personal needs or family reasons

Social activities to connect with your colleagues

Development support to advance your career

A safe and healthy environment and a health committee to ensure your daily well-being

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