TECHNOLOGY ALIGNMENT MANAGER (TAM), Saskatoon

TECHNOLOGY ALIGNMENT MANAGER (TAM) Location: Saskatoon, Saskatchewan

Position Summary The TAM is responsible for managing the network and server infrastructure of our managed services clients, serving as the primary point of contact to ensure that service delivery aligns with Horizon’s technology standards. The role requires developing in‑depth knowledge of client networks and their business goals, providing strong technical and business acumen. The TAM will focus on identifying opportunities to reduce reactive support tickets and to achieve a high level of client satisfaction through ongoing alignment of client infrastructure with established and emerging standards. The role provides services to Horizon internal teams and Horizon clients.

Responsibilities

Promote and embody the corporate culture and Horizon’s core values in all interactions.

Encourage and foster a similar mindset within and across Horizon teams.

Act as the face of Horizon, responsible for establishing and nurturing client relationship management.

Manage approximately 20 clients (client size may impact this number).

Develop and maintain a deep understanding of Horizon’s client networks, including hardware and software inventories.

Perform regular onsite reviews and audits, checking server/network health, monitoring tools/application health, and ensuring backups are current.

Continuously educate clients on proactive alignment over a reactive approach to IT management.

Review alignment categories during each visit and establish checklists for onboarding new endpoints and client‑specific applications.

Conduct restoration tests in collaboration with the Centralized Services team and ensure issues identified are submitted as a service ticket promptly.

Implement and uphold Horizon's technology standards and define high‑level technology replacement requirements for sales scoping.

Define and implement best practices for administration, remote services verification, and IT technology reviews.

Define minimum software and hardware alignment requirements to ensure clients can be effectively managed.

Maintain a best‑practice spreadsheet and update configuration records in the appropriate content repository.

Review logs for anomalies and work with Centralized Services to address them.

Facilitate simple implementations of new technologies.

Monitor and report on Reactive Hours per End Point per Month (RHEM), ensuring it trends downward over time.

Collaborate with the Virtual Chief Information Officer (vCIO) to assess and mitigate business risks, evaluate and recommend new technologies, software, hardware, and upgrades, and submit IT audit reviews with actionable recommendations.

Ensure client satisfaction by verifying proper functioning of technology solutions.

Coordinate with Centralized Services to identify opportunities to improve network optimization and reduce support tickets across clients.

Qualifications

Bachelor’s Degree or Diploma in Computer Science, Information Technology, or related field (or equivalent experience).

Proven experience managing network and server infrastructure for managed services customers.

Strong technical knowledge and understanding of best practices in IT infrastructure, hardware, software, networking, security, and support.

Excellent written and verbal communication skills.

Ability to work independently and as part of a team.

Strong technical writing skills for documentation of client networks and configurations.

Experience with PSA tools and IT auditing is a plus.

Strong problem‑solving and analytical skills.

Ability to prioritize tasks, meet deadlines, and work under pressure in a fast‑paced environment.

Commitment to continuous learning and professional development.

Familiarity with the TruMethods methodology is a benefit.

Must have a valid driver’s license and access to a vehicle; mileage expenses will be reimbursed by Horizon.

Must be able to lift 50 lbs.

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