Customer Experience Associate (Petrolia), Lambton (Forest)

Job Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs, identify opportunities to promote products and services to refer customers to the appropriate team member or internal bank partner, and ensure a positive customer experience.Work Location: Petrolia, Ontario, Canada Hours: 15 Line of Business: Personal&Commercial Banking Pay Details: $22.00 - $27.21 CAD Responsibilities

Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities when necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.Job Requirements

High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and time‑management skills to work in a fast‑paced environment. Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and the internet.A go‑getter who can exercise initiative and be accurate and detail‑oriented while handling several tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.Language Requirement (Quebec only)

Sans Objet

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