Manager Resident Experience - Sarnia

Manager of Resident Experience (MRE) Reporting to the Community Manager, the Manager of Resident Experience is responsible for day-to-day customer service, cleaning and maintenance of the residential property on behalf of York Property Management.

Priorities change regularly in this position, and the employee must be flexible and willing to change responsibilities as required.

Responsibilities Renting Units

Respond to inquiries from prospective residents in person, via email, and over the phone in a prompt and courteous manner

Schedule and attend appointments to show units and advise current resident (if applicable) of Notice to Enter

Meet with new residents to provide keys and Welcome Packages and answer any questions about the unit and/or building

Move Outs and Unit Turnover

Submit Notices to vacate to Head Office and deliver move-out instructions to residents

Schedule and conduct Preliminary and Final Move inspections

Document maintenance required for turnover of unit and communicate to the Turnover Maintenance Coordinator

Resident Experience

Deal with resident matters as they arise in a professional manner

Maintain a detailed record of resident notes in property management software and upload documents and pictures on time

General Management of Property

Maintain Interior by ensuring lobbies and common areas are thoroughly cleaned

Maintain Exterior by watering and tending to plants, picking up any garbage around the property.

Clean empty units to make ready for occupancy

Experience&Other Requirements

Excellent customer service and public interaction skills

Ability to use and/or learn how to use new technology

Strong attention to detail and accuracy on documentation

Demonstrated knowledge of Landlord and Tenant Act

Effective verbal and listening communication skills

Time management skills

York Property Management is committed to providing a safe, healthy and inclusive work environment. We welcome applications from people with disabilities and diverse backgrounds, identities and cultures. Accommodations are available throughout the application and interview process upon request.

Successful candidates, as a condition of job offer, would be required to provide a satisfactory criminal record check. A benefits package will be offered at 3 months of employment.

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