Customer Service Rep, Saint John

Job Title: Customer Service Representative Location: Saint John, New Brunswick Shift: 9:00am - 5:00pm Monday to Friday Pay Rate: $18.00/ hr - $2 2 .00/ hr

Job Information: We're looking for a dedicated and professional Customer Service Representative to join our team! The ideal candidate will have strong communication skills, excellent problem-solving abilities, and the ability to provide outstanding service while working independently or as part of a team.

Responsibilities

Respond to customer inquiries by phone, email, and in person

Provide accurate information regarding products, services, and company policies

Resolve customer concerns and complaints in a professional and timely manner

Process orders, invoices, and customer requests accurately

Maintain detailed and organized customer records

Collaborate with team members and other departments to ensure customer satisfaction

Perform general administrative and office support duties as required

Requirements

2+ years of customer service experience preferred

Strong verbal and written communication skills

Ability to work as a team and/or independently

Responsible, professional, punctual and reliable

Excellent organizational and multitasking abilities

Strong problem-solving and conflict resolution skills

Proficient with Microsoft Office and general computer systems

Ability to maintain a positive and professional attitude in a fast-paced environment

Strict adherence to company policies and confidentiality practices

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