IT Admin Executive (Mobile Application Support), Outram

Job Description Join our team for a dynamic role with an outsourced project. We are seeking a dedicated individual to provide essential administrative and operational support for the organization’s digital programme.

Key Responsibilities

Marketing and Content Coordination

Coordinate with marketing team to prepare briefs, gather inputs, fact‑check content, and liaise with internal subject matters.

Manage content for the digital programme, including coordinating with workgroups, tracking content pipelines, organising materials, and following up on deadlines.

Update FAQs for the call centre and support issue resolution to enhance user experience with each app release.

Monitor, respond to, and follow up on customer queries in line with standard operating procedures.

Conduct basic analysis of customer service data to identify trends, surface common issues, and provide insights for programme improvement.

Product Support and Quality Assurance

Assist in product development by testing new features and working closely with development teams to ensure functionality and usability.

Review user acceptance tests (UATs) and conduct sanity checks.

Provide basic tech support and troubleshooting, with a strong understanding of the digital programme’s flow.

Monitoring and Evaluation

Track and update participant data accurately using Excel and other tools.

Support data cleaning, analysis, and synthesising insights to inform programme improvements.

Conduct interviews or surveys with participants to gather feedback and support media profiling efforts.

Data Tracking and Reporting

Support daily tracking and management of key data points relevant to programme performance and user engagement.

Requirements

Diploma qualifications or above with 1 to 2 years of relevant work experience, preferably in business administration/IT or related discipline.

Proficiency or working knowledge in programming languages such as HTML, CSS, Java, Swift, Kotlin, MSSQL, C#, VB, Python, and PHP will be an advantage.

Experience with user testing/IT related matters is an advantage.

Strong communication and administration skills.

Proficient in Microsoft Office tools, e.g., Excel, PowerPoint, Word, Outlook.

Detail oriented and meticulous.

Able to work independently and be proactive.

Working Time Monday to Friday: 8:30am to 6:00pm

Location Hybrid remote in Singapore 169037

Job Type Full-time, Contract

Salary $2,800– 3,200 monthly

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