Observability / DevOps Advisor, Saint-Hyacinthe

About the role The SRE&Operational Intelligence team designs and implements practices and platforms that improve the reliability and performance of our on-premises and cloud applications, services, and infrastructure for our customers and users. Within this team, we are seeking an Observability / DevOps Advisor who will support Intact’s support, operations, and development teams in fully leveraging our solutions and expertise, while helping evolve our ecosystem.

What you’ll do here

Support teams during production incidents and help prevent future incidents by leveraging our observability platforms and industry best practices;

Onboard new teams, applications, services, and infrastructure components onto our observability and SRE platforms, with a strong focus on CI/CD pipelines and the use of artificial intelligence;

Enhance our observability platforms, tools, pipelines, practices, documentation, training materials, and our use of artificial intelligence.

What you bring to the table

At least 5 years of experience in a developer, DevOps, and/or observability role;

Strong experience and interest in support and operations, ideally in a large enterprise environment with multiple cross-functional teams;

Solid experience designing CI/CD pipelines with Terraform, including designing and maintaining modules that facilitate pipeline adoption and reuse;

Experience using artificial intelligence in an enterprise or software development context (ML, GenAI, and AI agents);

Bilingual (French and English): Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.

No Canadian work experience required however must be eligible to work in Canada

Strong assets

Experience with Dynatrace or similar application and service observability (APM) solutions;

Experience with Elasticsearch or similar log management solutions;

Experience producing and working with telemetry signals (traces, logs, metrics, events, etc.);

Experience with IT service management (ITSM), configuration management (CMDB), incident management, and notification platforms;

Experience defining KPIs and service level objectives (SLA, SLO, SLI);

Experience with AWS, Azure, GCP, Kubernetes, and OpenShift;

Experience with networking, routing/switching, and cybersecurity infrastructure;

Experience in Java, Python, and SQL;

Experience with diagramming, dashboards, and reporting;

Experience delivering team training and knowledge transfer;

Experience in cybersecurity and vulnerability detection.

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