Contact Center IT Advisor - Hybrid Role, Saint-Hyacinthe

Take charge of customer experience as an IT Technical Advisor Specialist for Contact Center Solutions at Intact. This hybrid role focuses on optimizing technology and providing seamless support to agents.

As a key member of Intact, you will manage and configure contact center systems while ensuring that all tools function optimally. Your role is crucial for delivering effective support to agents and enhancing customer interactions. Candidates should bring experience in contact center technologies and a passion for improving service quality.

Key Responsibilities:• Configure and administer contact center systems and platforms • Provide hands-on technical support to agents and users • Monitor performance and address issues proactively • Collaborate with teams to integrate enterprise systems • Generate performance reports and recommend enhancements

Requirements:• Degree in Computer Science or related field • 3+ years of experience with CCaaS and telephony systems • Knowledge of KPI tracking and customer journey optimization • Bilingual in French and English • Experience with cloud environments like Azure or AWS

Enhance agent efficiency and elevate customer satisfaction with your technical expertise in this vital role. #J-18808-Ljbffr