Responsable Relation Livraison Client / Customer Delivery …, Région d'Oka (Oka)

Gestionnaire de projets, Livraison d'avions / Customer Delivery Relation Manager Le programme d’avions commerciaux A220 recherche un(e) Responsable Relation Livraison Client pour rejoindre notre équipe de gestion de livraison basée à Mirabel (Québec, Canada). Vous collaborez étroitement avec des départements pluridisciplinaires et des parties prenantes mondiales afin d’assurer la livraison fluide des aéronefs.

Vos défis (Responsabilités)

Gather, analyse and follow-up customer feedback to identify their main pain points, support all functions to provide corrective actions and ensure feedback;

Reinforce communication plan with the Customer Delivery&Acceptance Manager to maintain customers’ commitment to complete the Customer Satisfaction Improvement Program (CSIP), and follow-up with them if necessary;

Be a member of the ACCES Office, stay close and actively listen to customers and ensure proper feedback, including awareness sessions;

Lead improvement projects on specific customer satisfaction topics with internal stakeholders and customers;

Communicate the voice and mindset of the customer to promote customer centricity within the company through regular meetings/contacts;

Support the preparation of customer meetings as well as closure and follow up of actions;

Provide Airbus management with accurate and reliable information on customer acceptance and delivery performance by contributing to all internal reports, with a special focus on CSIP Quarterly Report, CSIP Annual Report, Monthly Scorecards and Program Management Meeting report;

Create any specific report upon request for Customer Satisfaction measurement;

Support overall Delivery Center communication.

Votre profil (Qualifications)

You have a Bachelor's degree in Commerce, Business Administration or other related field;

You have a PMP certification (an asset);

You have a minimum of 5 years of relevant experience;

You have 3 to 5 years of experience in project management;

You have experience dealing with international customers;

You have a strong, customer focused approach;

You have proven teamwork, leadership, communication and interpersonal skills;

You have excellent oral and written communication skills, both in French and English;

You have the ability to manage your time and priorities efficiently;

You have the ability to work under pressure;

You take initiative, are innovative and are able to work autonomously;

You have knowledge of the business aviation industry (an asset);

You have good understanding of Airbus internal functions, combined with good sense of business acumen (an asset);

You are comfortable with software tools including MS Office and Google Suite.

Travel may be required; occasional travel within Canada and overseas, and business travel worldwide.

This role requires an awareness of compliance risks and a commitment to act with integrity as the foundation for Airbus’ success, reputation and sustainable growth.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus will never ask for any monetary exchange as part of the recruitment process.

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