Technical Support Engineer for Product Validation, Richmond

Join Progressive Automations as a Technical Support Engineer focused on product validation and customer service. Specialize in troubleshooting and provide essential support to customers and the R&D team.

In this role, you will provide exceptional phone-based support, handling escalations and performing RMA inspections. Collaborating with the R&D team, you will assist in product testing, assembly, and validation efforts, ensuring product quality. You will also contribute to documentation and training for internal teams.

Key Responsibilities:• Provide customers with reliable technical support • Investigate product issues and ensure corrective actions are taken • Support assembly and testing for R&D team projects• Conduct thorough mechanical and electrical testing • Create comprehensive, validated product documentation

Requirements:• Degree in Mechanical, Electrical, or Mechatronics Engineering • Excellent communication and customer service skills • Experience with troubleshooting mechanical and electrical systems • Strong organizational skills for testing and documentation • Ability to work independently and with remote teams

Utilize your engineering expertise while supporting customers at Progressive Automations. #J-18808-Ljbffr