Master Data Management Lead - Internal, Richmond

As a valued London Drugs family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience.

Our

Richmond Head Office

currently has opportunities for:

Master Data Management Lead The Master Data Management Lead is responsible for the day‑to‑day execution and continuous improvement of the master data management function, ensuring data accuracy, consistency, and integrity across all products, vendor, and location data. This role directly manages an MDM Analyst/Specialist and serves as the primary operational owner of item setup,data governance, and system integration processes. This is a hands‑on leadership role suited for a detail‑oriented data professional who can balance individual execution with team development, maintain high standards of data quality, and partner effectively with merchants, IT, and cross‑functional teams. The ideal candidate brings deep MDM expertise, a process improvement mindset, and the ability to translate business needs into sound data practices.

As with all positions, this person embodies the core essence of the London Drugs Brand Framework by always going above and beyond the expected.

Key Responsibilities Team Leadership&Development

Directly manage MDM Analyst/Specialist(s), providing day‑to‑day direction, coaching, and performance feedback

Assign and prioritize work across the MDM team based on business timelines and complexity

Develop the team’s technical skills in data entry, quality control, and system usage

Foster a culture of accuracy, accountability, and continuous improvement within the MDM team

Escalate complex issues and resource conflicts to the Manager, Merchandising Data&Analytics as appropriate

Product Data Management&Item Setup

Oversee and perform creation and maintenance of all product master data including SKU attributes, descriptions, hierarchies, UPCs, and pricing

Manage new item setup processes to ensure timely and accurate data entry aligned with merchant timelines and system requirements

Establish and maintain product hierarchy structures including department, class, subclass, and SKU relationships

Partner with merchants on attribute standardization, product descriptions, and taxonomy management

Manage item lifecycle from creation through discontinuation including status changes, replacements, and historical data retention

Coordinate with Supply Chain on case pack, ordering units, and logistical attributes

Data Governance&Quality Management

Execute and continuously refine data governance policies, standards, and procedures across all master data domains

Monitor data quality metrics to ensure accuracy, completeness, and consistency across systems

Implement and maintain data validation rules and controls to prevent errors at point of entry and throughout the data lifecycle

Conduct regular data audits to identify and remediate data quality issues and inconsistencies

Track and report data quality KPIs including error rates, completeness, timeliness, and compliance to the Manager

Define data stewardship responsibilities and hold team accountable to established standards

Vendor&Location Management

Manage vendor master data including supplier information, payment terms, contact details, and performance tracking

Oversee vendor onboarding processes ensuring accurate setup in all relevant systems

Maintain location master data including store information, distribution centers, and cross‑docking facilities

Coordinate vendor data changes with Procurement, Accounts Payable, and Planning teams

Partner with Finance and Supply Chain on vendor and location data requirements and maintenance

System Integration&MDM Platform Management

Serve as operational owner of the MDM/PIM platform, ensuring data is centralized, synchronized, and maintained to defined standards

Ensure data integration and synchronization across ERP, POS, merchandising, e‑commerce, and warehouse management systems

Partner with IT on system configuration, data mapping, integration workflows, and troubleshooting

Manage data migration activities for system implementations, upgrades, and consolidations

Maintain data models, attribute definitions, and business rules within MDM platform in partnership with IT

Process Documentation&Improvement

Design, document, and maintain master data management processes, workflows, and standard operating procedures

Identify and implement opportunities to streamline data entry, reduce errors, and improve operational efficiency

Create and maintain training materials to enable consistent data management practices across the team

Proactively surface recommendations for system enhancements, process improvements, and policy updates to the Manager

Cross-Functional Partnership

Build collaborative working relationships with merchants, buyers, and category managers to support their data needs

Partner with Planning, Pricing, and Space Planning on data requirements for their analytical processes

Collaborate with Finance on data requirements for financial reporting, margin analysis, and inventory valuation

Educate business stakeholders on data governance standards and their role in maintaining data quality

Education&Experience Required Qualifications

Deep expertise in product information management, data governance frameworks, and data quality methodologies

Strong understanding of retail product hierarchies, SKU attributes, vendor data, and location data structures

Experience with MDM/PIM platforms and retail ERP systems

Strong understanding of database structures and data integration methodologies

Advanced Excel skills and SQL proficiency for data analysis, validation, and quality monitoring

Excellent attention to detail and ability to manage competing priorities in a deadline‑driven environment

Preferred Qualifications

Prior experience in a lead, senior, or supervisory data management role

Experience implementing or administering MDM platforms within a retail environment

Hands‑on experience with retail ERP systems such as Oracle Retail, SAP, Microsoft Dynamics, or similar

Proficiency with data quality tools and basic BI platforms such as Power BI or Tableau

Knowledge of data modeling, ETL processes, and API integration methodologies

Certification in data management (CDMP) or related credentials

If you are a well organized, self‑motivated, individual who has a positive attitude, a desire to support Company initiatives, and a commitment to achieving Company objectives, then we have the opportunity for you to excel!

If you are interested in exploring opportunities but not sure where to start, talk to your Manager about this posting.

London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.

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