Facilities Assistant, Richmond

McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.

Job Description As our new

Facilities Assistant , you’ll be the bridge between our operations and our customers. We’re looking for someone to help us maintain a 'gold standard' environment, ensuring our space is safe, compliant, and performing at its peak.

Working closely with the Facilities Manager, you’ll tackle everything from health and safety to site security. If you thrive in a high‑energy setting and take pride in a job well done, this is your chance to make a tangible impact on our team's success.

Responsibilities

Operational Lead:

Act as the primary contact for all centre‑related facilities issues, resolving facility issues with speed to ensure a premium guest experience.

Asset Maintenance:

Proactively monitor the centre for faults and partner with tenants to ensure they meet their maintenance standards.

Contractor Management:

Oversee vendors to ensure high‑quality, on‑budget delivery while managing site inductions and safety tracking.

Financial Control:

Manage the full PO lifecycle, budget tracking, and monthly reporting to Accounts Payable.

Compliance&Safety:

Champion health, safety and security services by reporting site KPIs and analyzing security data to enhance safety protocols, and contributing to the development and communication of facilities management best practices.

Administration:

Maintain meticulous regulatory records to ensure total alignment with legal and company frameworks.

Innovation:

Continuously seek new initiatives and changes to develop the business, implement cost‑saving initiatives and industry‑leading operational procedures to enhance asset value.

For a detailed description of the responsibilities, see the job description.

Qualifications

Industry Expertise:

Proven experience in facilities management within high‑footfall retail or hospitality environments.

Education:

Minimum secondary education (High School diploma or equivalent).

Technical Literacy:

Intermediate proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with

Workday

is a significant advantage.

Stakeholder Management:

Exceptional communication skills with a natural ability to build rapport with brand partners, vendors, and internal teams.

Linguistic Skills:

Fluent in English; proficiency in an additional European language is highly valued.

Problem Solving:

A proactive, detail‑oriented mindset dedicated to maintaining a flawless environment through continuous improvement.

Operational Flexibility:

Availability to support a dynamic environment by participating in the Duty Management rota, including early mornings, evenings, and weekend shifts according to the needs of the centre.

If you're a self‑starter who thrives in a fast‑paced environment and takes pride in creating a first‑class destination, we'd love to hear from you!

Additional Information

Competitive Salary&Bonus:

Enjoy a competitive salary with a performance bonus of up to 15%.

Wellbeing Allowance:

Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.

Volunteering Days:

Benefit from 2 paid volunteering days per year.

Exclusive Discounts:

Access special discounts at our Designer Outlets.

Flexible Working:

Hybrid working options where possible to accommodate your needs.

International Exposure:

Work with colleagues across eight countries within a global organization.

Learning&Development:

Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross‑country projects, international secondments, and a calendar of core development opportunities.

Values‑Based Culture:

Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.

Positive Work Environment:

Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.

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