Manager, Human Resources Information System, Richmond

Reporting to Senior Manager, HRIS and Compensation&Benefits, the Manager, HRIS is responsible for the strategic oversight, implementation, and continuous improvement of the organization’s Human Resources Information Systems. This role ensures data integrity, system efficiency, and alignment with business objectives, while supporting HR operations, payroll, benefits administration, and reporting needs.

Responsibilities

Serve as the system owner for UKG (Core, Payroll, Learning, People Analytics) and WFM (timekeeping, scheduling, labor management)

Define system strategy, roadmap, and continuous improvement initiatives

Ensure alignment between HR systems and organizational priorities

Lead configuration and maintenance of timekeeping, scheduling, attendance, and labor management within WFM

Collaborate closely with payroll team to support WFM setup and ensure accurate time-to-payroll integration, including validation of pay codes, earnings mappings, and data flows

Partner with Operations to optimize labor planning, compliance (e.g., overtime, meal/rest rules), and productivity

Assist in testing, troubleshooting, and ongoing optimization of WFM configurations to ensure payroll accuracy and compliance

3. System Configuration&Integration

Oversee system configuration, workflows, and business process design

Manage integrations between HRIS and other platforms (e.g., EIS, benefits)

Partner with IT and external vendors to ensure seamless system performance

4. Data Governance&Reporting

Ensure accuracy, integrity, and security of HR data

Develop and maintain standard and ad hoc reports and dashboards

Support regulatory reporting and audits

5. Project Management

Lead HRIS-related projects, including implementations, migrations, and upgrades

Develop project plans, timelines, and stakeholder communication strategies

Ensure projects are delivered on time and within scope

6. Stakeholder Support&Training

Provide system support and guidance to HR, Payroll, and business users

Develop user training materials and conduct training sessions

Serve as a liaison between HR, Finance, IT, and external vendors

7. Compliance&Risk Management

Ensure HR systems comply with applicable labor laws, data privacy regulations, and internal policies across Canada and US.

Maintain audit trails and support compliance reviews

Support internal and external audits

You Should Have / Be

A Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field

Minimum 5 years of HRIS experience with strong hands-on expertise in UKG Pro and WFM

Deep understanding of timekeeping-to-payroll processes.

Proven experience in multi-system environments and complex integrations.

Strong project management and stakeholder focus, with a demonstrated ability to deliver results within established timelines without compromising quality or accuracy.

Advanced data analysis and reporting skills (Excel, BI tools)

Experience with system integrations (APIs)

High proficiency in UKG Core and WFM configurations

Demonstrated ability to manage complex, high-volume work with a high degree of precision and adherence to critical timelines

Proven ability to handle highly confidential and sensitive information with professionalism and integrity

Strong personal work ethic, with the ability to work independently and collaboratively within cross-functional and cross-border teams

Ability to thrive in a fast-paced environment where expectations are high

Strong written, verbal, and presentation communication skills

Must be fluent in spoken English and knowledge in Chinese (Cantonese&/or Mandarin) is an asset

Benefits

Performance bonuses

Long term disability insurance

Extended health/dental/vision care

Life/AD&D insurance

Paid vacation, sick, marriage, bereavement leaves

Shift 5-day work week (Monday to Friday), 9:00am– 5:30pm (Actual working hours may vary slightly by department, depending on operational needs.)

Safety Statement Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing&Production Centres and Warehouse&Distribution are as safe as possible.

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