Bilingual Patient Support Representative, Repentigny

Provide exceptional customer service as a Bilingual Patient and Member Support Representative at Teladoc Health. Engage with patients via calls, emails, and chats to resolve inquiries and ensure satisfaction.

In this Tier 1 role, you will manage multiple communication channels while assisting patients and members. Your strong problem-solving and organizational skills are essential in addressing various challenges efficiently and effectively. This position requires bilingual communication in English and French to support our diverse member base.

Key Responsibilities:• Manage inbound calls, emails, and chats effectively • Resolve patient inquiries and coordinate service queues • Provide accurate information about Teladoc Health services • Handle crisis situations with professionalism • Ensure high customer satisfaction through effective communication

Requirements:• Bilingual in English and French is required • Exceptional empathy towards patients and members • Outstanding organizational skills in a fast-paced environment • Ability to adapt to new processes efficiently • Strong problem-solving skills for diverse situations

Use your bilingual skills and customer service expertise to support Teladoc Health's patients effectively. #J-18808-Ljbffr