Receptionist - Customer Support Center (Regina)

Overview

We are currently seeking a Receptionist for our Regina Customer Support Center with exceptional telephone skills and strong interpersonal skills, allowing you to connect and communicate effectively with our valued customers. A detail-oriented professional who is committed to maintaining meticulous records while delivering exceptional customer service. Fluency in both French and English is required.What You Will Be Responsible For

Answering and routing incoming customer calls, e-mails, and in-person inquiries while providing excellent customer service and support Responding to customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectively Record and maintain accurate customer informationRepresent the organization positively and professionally as a front-line worker Manage inbound/outbound mail and maintain confidentiality and security Maintain a tidy and welcoming reception area Manage inventory levels of office supplies, ensuring cost-effectiveness Take ownership of customer issuesDemonstrate adaptability and flexibility by performing additional duties as required What We Look For

Strong organizational skills with the ability to manage multiple tasks and projects effectively Working knowledge of Microsoft Office Ability to compose simple correspondence, including memos, letters, and emails Ability to apply understanding to carry out instructions in written, verbal, or diagram formSuperior telephone manners and strong interpersonal skills, with the ability to communicate effectively with stakeholders at all levels Strong communication skills to convey information clearly and concisely with the organization's executive team and colleagues Prior experience operating a multi-line switchboard is advantageousA high school diploma or GED, or an equivalent combination of education and experience, is required Preferably 2-4 years experience in a call center What We Offer

Competitive compensation: fair, market-based wages that recognize your skills, experience, and contributions Continuous learning through on-the-job training and educational opportunities Opportunities for advancement within a growing company that values initiative and teamwork Comprehensive benefits coverage, including health, dental, and more to support your wellbeingRetirement savings programs: pension and RRSP programs to help you invest in your future

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