Manager, Care Services (MGR-SS00-001) - Sundre Seniors’ …, Central Foothills (Sundre)

About The Role

With a passion for care toward residents, families, and team members, the Care Services Manager is accountable for ensuring the provision of outstanding care and support to residents, families, and volunteers within their designated scope of practice. The Care Services Manager directs and supervises staff engaged in the provision of care and acts as the primary contact for the Interdisciplinary Team including residents and families.What You Will Do

Resident Centered Care: Promotes service excellence and is accountable for providing case management and coordinating the provision of interdisciplinary services to residents in an assigned area. Ensures residents are admitted in accordance with society policy and government standards. Provides guidance and direction to all employees and volunteers to attain and maintain high quality care. Facilitates care team communication and ensures resident care needs are identified with appropriate follow‑up. Coordinates the interdisciplinary team progress toward meeting resident needs.Collaboration: Collaborates with Site Manager/Administrator and Human Resources to investigate concerns regarding resident care and staff conduct, ensuring appropriate follow‑up to resolve concerns according to society policy. Programs and Policies: Assists in the development of programs, policies, and procedures that reflect the society’s vision, mission, and values; actively participates in the implementation and evaluation of new programs and services.Customer Service: Exemplifies excellent customer service relations with residents, families, volunteers, visitors, other disciplines, and colleagues. Documentation: Maintains accurate, comprehensive, and timely documentation of resident care assessment, interventions, and outcomes in alignment with society policies. Ensures the accuracy of health‑care records and care plans, and develops and implements staff schedules based on contractual requirements and budget.Team Work: Supports and actively participates in the interdisciplinary team to create a responsible, resident‑centered care atmosphere. Promotes constructive caring relationships and evaluates responses to care in collaboration with residents, families, and team members. Leadership: Enables a high-performance culture through leading, developing, and coaching employees. Recruits, selects, and orients qualified care team members; provides guidance and direction to maintain high quality care; implements disciplinary action and follow-up performance management; and promotes regular attendance and employee wellness.What You Bring

Bachelor’s degree in a health‑related field or equivalent combination of experience and education. At least three years’ experience in a leadership role. Professional registration and experience in a health‑care/service setting. Strong management skills and ability to work effectively in a physically and mentally demanding environment.Excellent judgment and exemplary interpersonal skills; working knowledge of computer software. Gerontology experience is an asset; CPR knowledge; familiarity with RAI/MDS 2.0 tool, computer skills, and electronic documentation is preferred. Position Information

Location: Sundre, Alberta Site: Sundre Seniors’ Supportive Living Facility, 749 – 6th Street SW, Sundre, AB, T0M 1X0 Classification: Manager, Care Services (MGR-SS00-001) FTE: 1.00 (Full time) Shift: Days (08:00‑16:15), 20 shifts of 7.75 hours in a 4‑week cycle Bethany Care Society is an equal opportunity employer. Successful candidates will be required to obtain a Criminal Background Check and provide proof of all mandatory immunizations.

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