Full Time Customer Service Associate, Central Foothills (Sundre)

Overview Leon’s is currently looking for a

Full Time Customer Service Associate

to oversee that excellent after‑sale service is provided to customers, to liaise and advocate for customers when dealing with third‑party repair and service organizations, to maintain an organized system of files on open customer service issues, to promote and maintain service standards, and to provide training and support toother service associates.

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Canadians rely on us for their home‑furnishing needs, and we are expanding our sales teams across all locations.

Responsibilities

Train new service associates and provide ongoing training where required.

Assist customers by phone, in‑person, or by email with service requests.

Set and confirm repair tech appointments with customers.

Follow up with customers and vendors on overdue parts.

Complete inspections on all Exchanges or upon customer request.

Schedule deliveries of Exchanges&Credit Memos.

Authorize gift certificates, discounts and credits to customers within specific parameters.

Enter Exchanges, Credit Memos, Sales and Reselections.

Follow up on overdue work orders, Credit Memos, repairs and parts.

Perform various other duties as assigned.

Requirements

Customer‑Focused: Brings a positive attitude and a strong commitment to delivering exceptional service, balancing company goals with customer expectations.

Maintains composure and professionalism in high‑pressure situations, ensuring effective problem‑solving and excellent service delivery.

Ability to communicate clearly, both written and orally.

Fun, friendly, confident personality.

Strong problem‑solving and analytical skills.

Exceptional organizational skills.

Collaborates with colleagues.

Interacts professionally with customers.

Positive attitude.

We offer

Comprehensive Employee Benefit Package after 3 months.

Profit sharing.

Employee discounts&partner discount programs.

Opportunity to be part of a financially stable, well‑respected Canadian company with growth prospects across the country.

Continuous education and training on products and sales techniques.

Additional Information We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates participating in all aspects of the recruitment process. Candidates with accommodation needs can email their requests to .

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