Cubic Transportation Systems SDM Opening, Port Coquitlam

Cubic Transportation Systems seeks a Service Delivery Manager to oversee customer success and operational excellence across all service areas. Drive impactful outcomes in a senior leadership role.

Your responsibilities will include orchestrating seamless service delivery across various operational disciplines, focusing on enhancing the customer experience and meeting contractual obligations. This senior program-level role is designed for those who excel in managing stakeholder relationships, KPIs, and SLA performance. Your leadership will enable effective cross-functional collaboration and continuous improvement in services delivered.

Key Responsibilities:• Own SLA compliance and customer satisfaction metrics • Lead cross-functional teams to achieve unified service outcomes • Monitor service performance and initiate improvements • Coordinate major incidents and ensure change management • Prepare for deployments and operational readiness

Requirements:• Bachelor’s degree in business, engineering, or IT • 10+ years in service delivery or operations management • Demonstrated ability to lead cross-functional initiatives • Strong understanding of ITIL service frameworks • Experience in compliance environments like PCI DSS a plus

Your role will be crucial in reinforcing Cubic’s commitment to customer success and service integrity over multi-year programs. #J-18808-Ljbffr