Analyst, Program / Project Control (Dorval)

Job Title

Analyst, Program / Project Control Primary Location

Administrative Centre (CA) Organization

Aerospace Canada Shift

Day job Employee Status

Non-Employee Requisition

13096 Analyst, Program / Project Control Work Arrangement

When applicable, Bombardier promotes flexible and hybrid work policies. Benefits

Insurance plans (Medical, life insurance, and more) Employee Assistance Program Competitive base salary Responsibilities

Coordinate and plan logistical needs in accordance with aircraft maintenance schedules or based on logistic plan agreed upon between Supplier/BA based on established capacity Be the focal point for Service Bulletins with dedicated schedules for customers, Continuing Airworthiness Campaigns (CAW), Optional&Recommended Service bulletins as well as manage special projects Liaise with customers, Bombardier Aerospace (BA) Parts Services department, suppliers, partners and BA authorized service centers/facilities to ensure flawless execution and deliverables are on time per schedule Track component, SB penetration rates and incorporation status in the fleetProvide internal and external fleet visibility and/or progression upon request Seek cross-functional support and swift resolution to in-service customer fielding issues; Support program level in-service change management decisions; manage project work-scopes and our customer base Consult with the Product Change Management team to drive implementation strategiesInterface with multiple internal and external groups and represent the Customer Services position. Qualifications

You have a minimum 2-7 years of experience in Customer Service activities You have a Bachelor’s Degree or equivalent experience You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and/or Suppliers and maintain mutually beneficial customer relationsYou have previous experience in aircraft industry customer services (asset) You have very good knowledge using tools such as Microsoft Suite applications, excel, Outlook, Internet, Access database&SAP You are comfortable communicating in French and English (speaking and writing). Message

Now that you can see yourself in this role, apply and join the Bombardier Team! Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position! We’re not looking for the perfect candidate, we’re looking for excellent talent and passionate individuals.Equal Opportunity Statement

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability, or other applicable legally protected characteristics to apply.

#J-18808-Ljbffr