Sales Support Coordinator, Dorval

Sure, we’re looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us.

Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork and Fun. These aren’t just words to us but are values we push ourselves to work by and inspire in others.

We’re a passionate group of hard-working people, obsessed about sales and service.

We know nothing matters more than a happy customer and that saying

“that’s not my job”

gets us nowhere.

We know how fun it feels to win, and love pushing ourselves towards that rush.

As a leading sports-lifestyle distribution company with 46 years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world‑class brands.

The good news? YOU could be a part of it.

LOCATION Dorval

POSITION SUMMARY The Sales Support Coordinator plays a key role in delivering exceptional service and operational support to both customers and internal sales teams. Acting as a primary point of contact for the Converse account, this role ensures seamless order execution, resolves customer inquiries efficiently, and supports sales operations across Canada.

This position requires a detail‑oriented, proactive individual who thrives in a fast‑paced environment and is passionate about improving processes, enhancing the customer experience, and supporting business growth.

ESSENTIAL FUNCTIONS

Serve as the Sales Support Coordinator for the Converse account, ensuring a high level of service and operational excellence

Provide day-to-day sales and operational support across Canada, assisting both the sales team and senior leadership

Manage order processing with a high degree of accuracy, including proper application of pricing, discounts, and commissions

Act as a subject matter expert (“power user”) in NuOrder and NetSuite, supporting customers and sales representatives in navigating and using these platforms effectively

Deliver timely, solutions-oriented support to customers and sales reps, ensuring a smooth and positive experience from inquiry to resolution

Proactively identify recurring issues and communicate them to the broader operations team to drive continuous improvement

Review and process return authorization requests, ensuring accuracy and alignment with company policies

Maintain consistent communication with product and sales teams regarding order updates, delays, and opportunities, ensuring stakeholders are informed

Collaborate with the Sales Support team to streamline processes and improve operational efficiency

Participate in regular team meetings to align on priorities, expectations, and continuous improvement initiatives

Coordinate cross-functionally with sales and operations teams to ensure timely progression of orders from entry to shipment

Monitor and manage the customer order pipeline, tracking key service metrics and performance indicators

Utilize and maintain reporting tools to provide visibility to stakeholders on order status, milestones, and performance targets

Contribute to the development and optimization of processes to enhance service levels and account management

QUALIFICATIONS&SKILLS

Strong attention to detail and accuracy, particularly in order management and data entry

Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams

Customer-first mindset with a proactive, problem‑solving approach

Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Experience with ERP systems (e.g., NetSuite) and B2B platforms (e.g., NuOrder) is a strong asset

Strong organizational and time management skills

Team-oriented with a focus on collaboration and continuous improvement

WHY MINT?

Competitive group insurance plan

– Top of the line health&dental coverage with competitive rates&Mint covers 50% of premium costs

Investing in your future

– RRSP matching plus at-source contributions to your TFSA and RRSP

Professional growth support

– Dedicated funding for learning and development

Meaningful employee experience

– Budgeted activities, events, and services designed to truly engage our team based on real employee feedback

Recognition&rewards

– We celebrate individual contributions through equitable, competitive compensation, company-wide bonuses, and ongoing performance and salary reviews

Exceptional onboarding

– A best-in-class program that helps you integrate quickly, ramp up faster, and start making an impact right away

Hybrid work model

– we embrace a balance of in-office&remote work that complements employee wellbeing, collaboration&productivity.

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