Engineering Professional - Senior Customer Account Manager, …, Dorval

Engineering Professional - Senior Customer Account Manager, Aircraft Health Management System Location: Dorval, QC, CAN, H4S 1Y9. Posting Start Date: 4/17/26. Requisition ID: 12846.

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us? At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what’s possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Our Benefits With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

Insurance plans (Medical, life insurance, and more)

Employee Assistance Program

Competitive base salary

What are your contributions to the team? We are seeking a highly driven and customer-focused Senior Customer Account Manager to lead operational excellence for our digital product. This role serves as the primary interface between customers and internal teams, ensuring seamless day-to-day operations, high customer satisfaction, and strong commercial performance.

You will oversee customer accounts end-to-end, mentor and guide a Business Analyst Intern, and act as a trusted advisor to clients—balancing relationship management with executional rigor across CRM operations, billing, and issue resolution.

Customer Relationship Management

Serve as the primary point of contact for assigned customer accounts

Build and maintain strong, long-term relationships with key stakeholders

Act as a trusted advisor, understanding customer needs and aligning solutions accordingly

Conduct regular business reviews and proactively identify opportunities for value creation

Operational Account Ownership

Own day-to-day customer operations, ensuring timely resolution of issues

Manage and optimize CRM workflows

Coordinate with cross-functional teams

Monitor service performance and ensure adherence to SLAs

Customer Training&Enablement

Lead onboarding and ongoing customer training sessions

Develop training materials and best practices

Ensure customers maximize product value

Billing&Commercial Accountability

Own billing accuracy and transparency

Partner with finance teams on invoicing and disputes

Support renewals and upsell opportunities

Customer Satisfaction&Performance

Be accountable for customer satisfaction metrics (CSAT, NPS)

Identify retention risks and mitigate proactively

Track account health and engagement

Team Leadership&Mentorship

Mentor and guide a Business Analyst Intern

Delegate tasks and ensure quality delivery

Foster a customer-centric culture

How to thrive in this role?

You have 5–10+ years in customer account management in aerospace or similar roles

You have experience with digital products (great asset)

You have strong CRM knowledge

You have experience managing billing and contracts

Key Skills

You have the communication skills and know how to manage stakeholder

You are good at problem‑solving and execution

You have the ability to multitask and prioritize

You have an analytical mindset

You have leadership and coaching skills

This role requires a combination of office-based work and hands‑on in‑office collaboration with Bombardier’s engineering teams, Service Centers, and customers. Occasional travel to Bombardier Service Centers, customer sites, or industry events may be required.

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position! We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability, or other applicable legally protected characteristics to apply.

Primary Location: Administrative Centre (CA)

Organization: Aerospace Canada

Employee Status: Regular

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