Patient Services Specialist, Selwyn

Job Description Our FYidoctors Lakefield clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Patient Services Specialist to fill an existing vacancy!

In this role, you’ll deliver exceptional service and support, enhancing the lives of our patients in a dynamic, and rewarding environment that values teamwork and collaboration.

This position is a full-time role working 30‑40 hours per week. Our clinic is open Monday to Friday.

What You’ll Do

Greet and welcome patients to the clinic, manage patient check‑in and check‑out and engage with patients in person, by phone, and via email

Perform pre‑testing to support comprehensive eye care

Coordinate appointments, prepare prescription printouts, and manage billing and payments

Manage eyewear pick‑ups and perform minor repairs and adjustments on eyewear

Deliver exceptional customer service ensuring a positive patient experience

Support clinic operations by performing additional duties as required

What You Bring

Previous retail experience is considered an asset

Ability to multi‑task and thrive in a fast‑paced environment

Proficiency with technology and computers, including MS Office Suite

Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences

A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively

How You’ll Benefit

Competitive wages with the opportunity to earn quarterly bonuses (available at qualifying clinics)

Comprehensive benefits package featuring exceptional optical coverage

Rapid and ongoing growth, providing a consistently challenging and rewarding environment

A workplace culture that fosters collaboration and teamwork

Continuous training and development opportunities to support your career growth

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor‑led, patient‑first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion, and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

The expected starting compensation for this position is between $18.92 to $19.96 hourly, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well‑being and growth.

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