Customer Service, Ramp, and Cargo Agent (Trail) PTOC

Customer Service, Ramp, and Cargo Agent (Trail) PTOC Trail Regional Airport, 9019 Highway 22A, Trail, British Columbia, Canada

Pacific Coastal Airlines is looking for a

Permanent Part Time On Call

Customer Service, Ramp, and Cargo Agent

based in Trail. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as canceled or missed flights, determining alternative flight options

Execute deplaning and boarding processes, ensuring a safe, on-time departure

Process cargo shipments

Marshall, de-ice, and anti-ice aircraft

On-load and off-load passenger luggage, cargo, containers/pallets, etc.

Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times

Commitment to providing a safe, stress-free, and friendly passenger experience

Deliver service standards in accordance with Pacific Coastal Airlines philosophy

Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required

Other duties as assigned

Qualifications and Competencies

Experience in customer-facing role

A valid driver's license

Ability to work under pressure with minimal supervision

Clear and effective communication skills with a demonstrated ability to have difficult conversations

Ability to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key attributes

Comfortable using computers, credit, and debit machines

Able to work outdoors during inclement weather conditions

Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts

Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers

Must be able to obtain and maintain designated security clearance

Capable of lifting up to 70 pounds

Benefits Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines and other airlines. Employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.

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