Assistant Resort Manager, Oliver

Overview

Our Assistant Resort Managers aid in operations, staffing, budgeting and planning at one of our RV and Campground properties. They are ambassadors of the Parkbridge brand and the heart of our communities. This is a year-round position with opportunities for mentorship and career growth, as Assistant Managers are often promoted to Resort Managers.This role involves creating and managing annual operating and capital improvements budgets, personnel management, customer relations, retailer relations, community enhancement, and other related property management duties. Responsibilities

Customer Relations

Train staff on how to effectively deliver exceptional customer service Build solid brand recognition for the property based on delivery of service Ensure a safe and enjoyable environment for guests and employees Conduct daily property walk-throughs Address customer complaints quickly and in personCollaborate with functional areas including HR, H&S, Finance, IT, etc.

Personnel Management

Assist the resort manager to develop and mentor property staff Build an effective team around the resort staff (R&M, Admin, etc.) Hire, train and supervise staff as required Ensure all staff understand resort goals, standards and policies and comply with company procedures Schedule and monitor shift coverage based on business needs

Resort Operations&Administration

Promote a customer-friendly business environment Be a positive role model for staff Lead by example in a team-based work environment Promote operational effectiveness and efficiency to support profitability Hire staff who enhance the customer experience and the resort’s image Support management and implement its policies and proceduresAttend regional meetings regularly Maintain positive relationships with resort business partners Handle outgoing and incoming mail, courier packages and registered mail as required Code invoices, expense claims and petty cash Prepare and monitor spreadsheets for utilities tracking

Financial

Assist in the preparation of the annual resort budget Code invoices, expense claims and petty cash Ensure financial transactions are properly recorded and tracked Verify employee timekeeping and payroll activities Produce invoices for clients Provide timely and accurate information and reports to managementProcure goods and services per management protocols

Health and Safety

Ensure all resort activities are conducted safely and with environmental responsibility Maintain facilities in a safe condition Notify management when operations are unsafe or require repair Ensure all employees are aware of safety procedures and equipment

Experience and Qualifications

Management experience in the hospitality or hotel industry Excellent interpersonal skills and ability to communicate with people at all levels Proficient in Word, Excel, and Outlook Understand the financials of a business and have experience creating and managing budgets Ability to thrive on change and solve problems; enjoy being challengedAdditional Details

Note: Due to the nature of this role, it is a requirement to work weekends/holidays during the green season. During the winter months, weekend work is generally not required. Salary: The expected annualized base salary range is $47,000– $52,000. QuadReal offers a competitive total rewards package in addition to base pay, which may include a performance-based incentive plan, health&dental benefits, pension, and paid time off. The actual salary offered will consider factors including skills, experience, education, and internal equity.

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