Field Service Operations Manager (Penticton)

Drive service excellence as a Field Service Operations Manager in Penticton, BC. Focus on enhancing technician performance and optimizing customer interactions within heavy industrial sectors.

Reporting to the VP Sales, this role requires a solid leader who can coordinate all field service and maintenance operations. You will oversee scheduling, manage service execution, and provide technical support to ensure high‑quality service delivery while maintaining safety protocols.

Key Responsibilities

Direct day‑to‑day field service and equipment maintenance.

Mentor and onboard service technicians to meet quality standards.

Assign tasks and manage technician deployment efficiently.

Serve as the primary contact for customer service‑related issues.

Analyze service reports to identify issues and implement solutions.

Requirements

Minimum 5 years in heavy equipment or field service.

Relevant certifications in mechanical trades.

Proven skills in troubleshooting industrial machinery.

Understanding of industrial safety regulations.

Strong leadership abilities and communication skills.

Elevate operational efficiency and strengthen customer relations by applying your expertise in service management.

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