Supervisor, Letter Carrier, Relief (Penticton)

Job Description

The Supervisor, Letter Carrier, Relief supervises the activities of a team of letter carriers, mail service couriers and RSMCs assigned to a Postal station to ensure that proper procedures are followed in the handling and delivery of mail relay bundles and the administration of funds collected. Job Responsibilities

Plans, directs and inspects the daily operation of a work unit to ensure productive sortation, routing and delivery of mail in accordance with corporate regulations, procedures, instructions, and service commitments. Schedules staff, determines the need for extra relief staff and authorizes overtime when required. Regularly checks on the performance and appearance of delivery employees while on their routes.Measures distances for delivery to new or existing points of call to ensure delivery service requirements will be met. Proposes solutions or changes to delivery routes, if required, and consults with Route Measurement Officers the changes. Assesses and recommends changes to the provision of relay bundles and drops to ensure the routes are properly serviced and that conveyance costs are minimized.Supervises, coaches and provides guidance and leadership to employees. Trains new employees in their various duties and instructs them in new methods and procedures. Resolves staff issues and consults with Labor Relations and/or union representatives on the application of the terms of the collective agreement. Discusses various problems and changes in areas such as safety, overtime, and route evaluations with shop stewards and attempts to resolve complaints before the grievance stage is reached.Promotes and implements work place safety and health programs and processes for assigned team. Takes corrective action to rectify unsafe operating conditions. Enters employee, volume and addressing data into corporate systems, prepares reports in order to monitor performance, identify improvements, control operational costs and meet targets.Liaises with other supervisors and enablers to ensure effective coordination of operations or to solve operational problems. Reports repairs related to the building, operational equipment and assets to the Manager. Monitors and follows up with appropriate third party and takes corrective action as required.Maintains good public relations with mail delivery customers. Projects professional service standards and ensures customer experience is a priority. Investigates delivery impediments when the customer fails to maintain the required safety conditions (e.g., broken mail box, loose dog, construction). Communicates issue with the customer to resolve or make other arrangements until the unsafe condition can be rectified. If unable to resolve, takes action to initiate suspension of delivery.Performs other related duties. Qualifications

Education

High School diploma or provincial equivalent (GED). Equivalent Experience, as defined below, may be accepted in lieu of a High School Diploma. Experience

Minimum 1 year experience managing a team. Minimum 2 years’ experience working within a unionized environment. Working knowledge of Microsoft Office. Other Candidate Requirements

Possess a valid permanent driver’s license (no graduated or temporary license). Have a satisfactory safe driving record per CPC’s Driver Safety Program, which includes:

Have not received more than 2 moving violations in the last 3 years. Have not had more than three demerit points assigned in one single violation. Have not had license suspension or prohibition of any kind in the last 3 years.

Assets

Post‑secondary degree/diploma. Experience with distribution processes. Experience working in a customer service role (e.g., dealing with customers). Equal Opportunity and Accessible Employment

All qualified candidates will be considered. Preference will be given to Indigenous People (First Nations, Metis or Inuit) or Persons with disabilities. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self‑identify.Canada Post is committed to fostering an equitable, respectful, and caring workplace where everyone is welcome and has equal opportunity. If you are contacted regarding a job opportunity, please advise if you require an accommodation. All information received in relation to accommodation will be kept confidential.Safety Sensitive Position

This position may be considered a Safety Sensitive position. For additional information please refer to Canada Post's substance use policy.

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