Value Village Retail Operations Manager, Penticton

Oversee retail operations as a Sales Manager at Value Village, based in Penticton or Westbank. Focus on customer satisfaction and team dynamics while driving store performance.

As a Retail Operations Manager, you will manage the sales floor's daily operations, ensuring fast and friendly service at cash registers and donation areas. Leading a diverse team, you will analyze sales metrics, enforce merchandising standards, and implement strategies to meet financial targets. This role plays a pivotal part in the community-focused mission of Value Village.

Key Responsibilities:• Ensure exceptional service delivery and compliance with standards • Monitor sales performance and adjust staffing as needed • Lead recruitment, training, and development of team members • Handle customer service inquiries and feedback effectively • Promote a safe work environment while protecting company assets

Requirements:• High School diploma required; post-secondary education preferred • Experience in retail or customer service management • Strong analytical and mathematical skills • Excellent communication and coaching abilities • Proficiency in Microsoft Office is necessary

Lead the Value Village team to deliver a superior shopping experience. #J-18808-Ljbffr