Employment Services Operations Manager, Penticton

Elevate community support as a Service Delivery Manager in employment services. Lead and inspire a diverse team while ensuring smooth operations and high-quality service delivery to job seekers and partners.

In this role, you will play a crucial part in optimizing service quality and performance. Your responsibilities include daily oversight of site operations, managing staff, and fostering a positive team culture. You’ll work closely with community partners, actively participating in service planning and feedback initiatives to enhance service outcomes.

Key Responsibilities:• Oversee day-to-day operations and safety compliance • Support and coach site staff for optimal performance • Monitor service delivery against established standards • Engage in community partnership coordination • Handle incidents and ensure a professional environment

Requirements:• Diploma or degree in relevant disciplines • 5 years in operations management or service delivery • 2+ years in a leadership or supervisory role • Strong communication and documentation skills • Experience in complex, multi-stakeholder environments

Lead transformative community programs by optimizing service delivery and empowering job seekers through exceptional support and guidance. #J-18808-Ljbffr