Operations Supervisor - Student Transportation - Hanover, …, Huron (Wingham)

Voyago is hiring a Supervisor for our student transportation division in Grey Bruce! Lead with Purpose. Make an Impact. Grow with a Team That Has Your Back! As a supervisor, you will report directly to the Operations Manager and play a critical role in delivering safe, reliable, and efficient student transportation services. You will oversee day to day operations, provide guidance and support to drivers and serve as a key point of communication between schools, internal teams, management and the consortia. This role requires strong leadership skills, adaptability, a commitment to safety and exceptional customer service.

Your Role

Daily Operations&Team Leadership

Lead and coordinate staff to ensure drivers meet all Student Transportation standards and contract requirements.

Maintain coverage during staff absences, vacations, or high-demand periods.

Conduct site visits, monitor performance, review incident/collision reports, and provide coaching or follow-up as needed.

Support driver development through onboarding, training, ride-alongs, performance feedback, and safety meetings.

Facilitate employee engagement, team meetings, and maintain strong relationships with your team.

Step in to cover school runs when required, ensuring uninterrupted service.

Process Ownership

Partner with the Operations Manager and Talent Acquisition Specialist to support high-volume staffing.

Assist in onboarding, orientation, and licensing processes for new drivers.

Help implement route assignments, schedules, and operational workflows.

Maintain operational standards, ensuring efficiency and smooth hand-offs between teams.

Fleet, Safety&Maintenance Coordination

Support maintenance and cleaning of buses, ensuring a safe, presentable fleet.

Coordinate with Health&Safety teams to schedule and track required training.

Oversee incident documentation, ghosting reports, deficiency reports, and ensure timely resolution.

Monitor employee licenses and certifications from start to finish, ensuring compliance with regulatory and company requirements.

Reporting&Administrative Responsibilities

Track and report KPIs to the Operations Manager and assist with performance reviews.

Maintain accurate timesheets, payroll inputs, and operational records.

Ensure schedules are maintained and coverage is provided at all times.

Serve as the main operational contact for support teams including HR, maintenance, and health&safety.

On-Call&Emergency Response

Be available for divisional emergencies, which may include holidays and weekends.

Support operations during high-pressure scenarios to ensure uninterrupted service.

Requirements

You prioritize safety and are committed to the well being of others

You are a responsible driver and can provide a clean drivers abstract

You hold a valid Class "B" licence or are willing to obtain one (Voyago will provide licence upgrade training)

You can provide a clear Criminal Record Check and Vulnerable Sector Screening

You have strong verbal and written communication skills (approximately B2 to C1 level)

You have solid knowledge of London and surrounding areas

You are quick-thinking and able to solve problems creatively

You can work independently and manage your time effectively

You thrive in a fast-paced, dynamic environment

You have post-secondary education or an equivalent combination of experience and training

You have at least 2 years of experience in a similar role

You are proficient in Microsoft Word, Excel, PowerPoint, and Outlook

You have superior customer service skills

You have experience in student transportation

You have experience working in a unionized environment

You're available to support our team, for an 8hour shift, Monday to Friday, between the hours of 6:00am to 5:00pm

You are willing to work outside regular business hours when required

You are available to be on call when needed

Location

This position is located at 301205 Knappville Rd. in Hanover. This position is 100% in office; there are no remote work opportunities with this position

Salary

Salary will be determined based on education, experience, and skillset and will fall within the range of $59,000 to $63,000

Benefits

We offer free licence upgrade

We support the development, work-life balance and well-being of our employees

We build a supportive corporate culture that encourages diversity and enables our people to flourish

We enable our employees to have a positive social impact by deploying sustainable mobility solutions

We offer comprehensive benefits packages for full-time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff

We are an Award Winning company

As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider

We focus on innovation and sustainable environmental initiatives

We offer our employees opportunities to build their own experience within a local, global Group

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

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