Warehouse Customer Service - CANADA, Oshawa

CUSTOMER SERVICE REPRESENTATIVE The Customer Service Coordinator is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous, and effective manner.

Benefits

Get Good Money– Fair pay and some jobs come with bonus opportunities.

Stay Safe– We pride ourselves on a safe, clean, and healthy work environment for everyone.

Get A Voice– We are always asking our teammates to tell us how to make their experience working at GEODIS even better.

Get Promoted– When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.

Have FUN– Work with fun, supportive people just like you!

Find Your Place– We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.

Find Your Future– Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!

*Eligibility varies based on location, job, employee type, or length of service.

What you will be doing:

Interacts with customers by phone, email, or in person and receives orders or changes in service

Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability

Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records

Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary

Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information

Assures proper invoicing of accounts by verifying computer generated invoices

Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner

Reports customer feedback to management, including any signs of customer dissatisfaction

Acts as liaison between the warehouse and the customer in the administration of accounts and between the office and customer regarding invoicing and credit changes

Performs paperwork associated with orders including the maintenance of customer files

Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office

Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer service activities and performs other customer service and company-related duties as necessary

Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics

Works with management regarding product routing for customers

Other duties as required and assigned

For food accounts, the incumbent is responsible for reporting food safety problems to senior management to initiate action

Requirements:

High school diploma or GED (General Education Diploma) equivalency

Minimum 6 months of related experience and/or training

Experience with AS400 operating systems and warehouse management systems preferred

PC literate with experience with Microsoft Outlook, Word and Excel

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively communicate to various levels

Excellent presentation skills and respond to questions from groups of managers, customers, and co-workers

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

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