Shuttle Host&Interpreter (Fairmont Hot Springs), East Kootenays (Fernie)

Fairmont Banff Springs is seeking a qualified and guest‑focused individual to join our Adventure&Experiences team as a Shuttle Host&Interpreter. Starting Rate: $20.58 per hour. Seasonal position from May to October. Not eligible for staff accommodation. Must be legally eligible to work in Canada; the hotel cannot assist with obtaining Canadian work authorization. Job Duties

Warmly welcome guests aboard the luxury shuttle and set a professional, friendly tone. Verify attendance by checking guests in against the reservation list and ensuring accuracy. Communicate key information about schedules, safety, and the overall experience during transit. Act as the primary point of contact for guests while on the shuttle.Assist with guest inquiries, special requests, and comfort throughout the ride. Coordinate with operations staff to ensure smooth departures, arrivals, and guest flow. Maintain a polished, calm, and attentive presence that reflects a premium experience. Deliver engaging, real‑time interpretation, including accurate insights on Banff National Park, wildlife safety, geography, and local history.Manage guest timing at each destination to ensure smooth departures and adherence to schedule. Assist guests with loading and unloading personal belongings as needed. Communicate guest numbers, timing, and operational updates with the Adventure&Experiences leadership team. Carry out all other tasks as assigned by the Adventure&Experiences Manager or Executive Team. Qualifications

Strong communication and interpersonal skills. Fluency in English and at least one additional language (depending on guest needs). Previous experience in hospitality, tourism, or guest services preferred. Ability to manage guest lists and stay organized in a fast‑paced environment. Professional demeanor with a strong focus on customer service.Comfortable speaking in front of groups and providing clear instructions. Previous passenger transportation or hospitality driving experience considered an asset. Current Standard First Aid with CPR C or higher required. Strong knowledge of Banff National Park and surrounding attractions preferred.Excellent organizational and problem‑solving skills with the ability to adapt to changing conditions. Professional, calm, and confident communication style when interacting with guests and colleagues. Positive, outgoing, and professional attitude with a passion for Banff National Park and the Town of Banff.Ability to work split shifts including morning and afternoon scenic departures. Comfortable working outdoors in mountain weather conditions. Comfortable using digital tools and technology to manage guest lists and real‑time updates. Physically capable of lifting up to 50 lbs and standing for extended periods.Benefits

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal). Comprehensive benefits package (Medical, Vision&Dental) including extended benefits such as mental health, orthodontics, fertility drugs, and gender affirmation for full‑time permanent status employees. Defined contribution pension plan with employer matching up to 5% of annual earnings for full‑time permanent status employees. Employee travel program with discounts on room rates and on food&beverage at Fairmont&Accor properties worldwide. Access to the Mountain Explorer Travel Program– exclusive room rates for colleagues, including 50% off all food&beverage when staying at Fairmont Resorts in Lake Louise, Jasper&Whistler. Discounts on our resort’s Food&Beverage outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses.

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