Sales Representative, Cranbrook

Pay Range: $18.9 - $19.9 Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.Position Overview

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.Key Responsibilities

Ensures Customer Satisfaction

Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department Ask open ended questions about the customer’s projects in order to determine their needs and level of expertisePromote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them Drives Sales

Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need Educate customers about the whole project Using empowerment program when necessary to satisfy customers Execute daily stock maintenance: all products signed, displayed, and cleanBuilds Skills and Knowledge

Maintain knowledge of all products in department and adjacent departments Proactively seek knowledge on all products and services Maintains Safety and Security

Follows all safety policies and procedures, Loss Prevention policies and procedures Competencies

Communicates Effectively Customer Focus Skills

Interpersonal Skills Direct Manager / Direct Reports

Department Supervisor Travel Requirements

No travel requirements Physical Requirements

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Working Conditions

Working within a flexible schedule that may include evening and weekends Warehouse environment that can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes Minimum Education

High School Diploma or equivalent Minimum Years of Work Experience

1 to 2 years Retail or Trade experience an asset Minimum Leadership Experience

NA Certifications

NA Other Requirements/Assets

NA

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