Inside Sales Representative-EN, Cranbrook

Inside Sales Representative Status Regular, Full time

Location Cranbrook, British Columbia

Job Description Reporting to the Business Centre Manager, the Inside Sales Representative sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.

Main Responsibilities

Answers calls promptly, professionally, listens attentively to customers, understands and fulfils their needs;

Responds to customer inquiries in a timely manner;

Occasionally negotiates special prices and conditions with customers and/or vendors as per criteria established by the Manager;

Takes necessary action to resolve customer service issues promptly and follows up to verify commitments are met;

Proactively suggests associated and/or alternate products as needed;

Promotes focus product items to generate incremental sales;

Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback regarding price, products, service, etc.;

Maintains technical knowledge up‑to‑date on various product lines and broadens system knowledge.

Requirements

One to three years of industry experience preferable, or a combination of relevant professional training and experience;

Good English communication skills, written and spoken;

Demonstrated people skills;

Excellent organizational skills;

Knowledge of products and services sold within our market;

Must be customer service driven;

Good knowledge of MS Office (Word, Excel, Outlook).

What’s In It For You We are a major player involved in the energy transformation in Canada. We offer a dynamic work environment with great career opportunities. We value initiative, encourage engagement and recognize everyone's contribution.

What Sets Us Apart Is Our

Annual profit‑sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.

A strong national network offering real opportunities to grow: our people make the difference.

Among Our Benefits

Flexible group insurance plan customizable to your needs.

Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).

Group RRSP with employer contribution and TFSA.

Postsecondary Scholarship Program for our employee’s children.

Years of Service Recognition Program.

Come build your career with us, a growing network geared for your ambitions!

Our recruitment process ensures equality and diversity.

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