Senior Financial Services Representative - Lonsdale …, North Vancouver

Please note that schedules may include weekends, as branch hours vary by location. Before applying, please ensure you are available to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM - Vancity. Your Role in Supporting Our Members

As a Senior Financial Services Representative, you will leverage your communication skills to effectively manage complex situations, problem solve, and provide personalized advice. Member’s complex inquiries will be satisfied in a timely manner and within established service standards. Financial ServicesRepresentatives will grow through your transfer of knowledge and expertise to assure members’ needs are met, thus helping Vancity redefine wealth consistent with branch objectives. You will also bring a strong knowledge of Vancity's policies, procedures, systems and software. This is a Full‑time, Temporary role located at Lonsdale Community Branch (Branch 72) and reports directly to the Assistant Branch Manager.How You’ll Make an Impact

Perform member transactions consistent with established standards so that a high level of quality service delivery is achieved Identify and assess member/prospect needs to provide appropriate products, services and referrals Provide ongoing technical support to the service team (new and tenured) so that member experience standards are achievedApply branch service standards and support adherence to policies and procedures Apply and support adherence to controls to meet compliance and security requirements and mitigate risk You’ll Thrive Here If You Are

A problem solver– You have an analytical mind and can multi‑task to come up with solutions. Tech‑savvy – People often say you’re a quick learner and great with technology&systems and can provide technical guidance to others. A great communicator– You find it easy to get to know others and have outstanding conversations. Ready for a challenge – You have a positive attitude and can work in a fast‑paced changing environment. A natural leader – People often come and seek best advice from you and you enjoy giving feedback to others.Knowledgeable– You have advanced knowledge of the relevant Vancity policies, procedures, products and services. What You’ll Bring to the Team

A High School Diploma– At a minimum, you have graduated high school and/or equivalent Customer Service Experience – At least 1 year of working experience interacting with people and businesses in a professional capacity Extra Skills That Set You Apart

Cross training or past work experience in a leadership capacity Call center and branch experience Post Secondary Education/Diploma (Related Discipline) What You’ll Earn

This role offers a salary range of $33.90 to $41.98 per hour. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.Why You’ll Love Working Here

Living Wage Employer– We’re the largest private‑sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers. Customizable Benefits – Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs. Generous Vacation – New employeesstart with 3‑4 weeks of vacation per year, with additional days earned over time.Extra Stat Hoadays– In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness. Immediate Health Coverage – Health and dental benefits begin on your hire date, with three levels of coverage to choose from. Defined Benefit Pension – Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.Inclusive Recruitment and EEO Statement

We are also committed to an inclusive, barrier‑free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at . All requestswill be handled with the utmost respect and confidentiality.Vancity supports an inclusive hiring process for candidates who self‑identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA).

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