Technical Support Analyst for Schools, Témiscaming

Enhance your technical skills as a Service Desk Analyst supporting School Districts. Resolve incidents, manage tickets, and act as a key resource for Level 1 support through multiple contact channels.

In this role with Fujitsu, you will utilize your 3-4 years of service desk experience to analyze and troubleshoot technical problems for educational institutions. You will communicate effectively with School District clients while meeting operational Service Level Agreements, managing customer expectations, and maintaining confidentiality. Collaborating with Agile feature teams and documenting solutions for internal knowledge bases will be central to your responsibilities.

Key Responsibilities:• Analyze and resolve technical problems for School Districts • Manage Level 1 customer support tickets and expectations • Create and update standard operating procedures and knowledge articles • Work with Agile teams to troubleshoot complex issues • Maintain confidentiality of processed information

Requirements:• 3-4 years’ experience in a service desk environment • 1+ years in Level 2 support within MPLS network • Familiarity with HEAT and network analysis tools • Strong communication skills with clients • ITIL and SAFe Agile Certification required

Make a meaningful impact in educational settings while leveraging your technical expertise as a Service Desk Analyst. #J-18808-Ljbffr