General Maintenance Cleaner, Niagara Falls

Job Description Posted Monday, May 11, 2026 at 7:00 AM

Hornblower Group

is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devourbrands.

City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems.

Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’sglobal portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom;New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary The General Maintenance Cleaner is responsible for performing routine cleaning and maintenance tasks to ensure that the facilities and property remains clean, sanitary, and well-maintained. This role involves a combination of cleaning, repairing, renovating and remodeling duties, minor repairs, and other tasks to maintain a safe and pleasant environment for crew or customers

Competitive Wage

Retention Bonus - up to $500.00!

Complimentary Cruise Tickets&Uniforms

Crew Recognition Awards

Crew Referral Program - up to $200.00 per referral

Crew Events

Paid Training

Duties and Responsibilities

Cleaning Duties:

Sweep, mop, and vacuum floors in hallways, offices, restrooms, kitchens, and common areas in lower landing

Assist with regular cleaning of buildings at street level including group booth, ticket plaza and main admin office

Dust and clean furniture, fixtures, windows, and surfaces.

Clean and sanitize restrooms, including toilets, sinks, mirrors, and floors.

Empty trash bins and dispose of waste in designated areas.

Keep property litter free by regularly sweeping of the lower landing, tunnel, elevators, ticket plaza and funicular areas.

Replenish supplies in restrooms (e.g., toilet paper, soap).

Clean and maintain carpets

Maintenance Tasks:

Perform basic maintenance duties such as replacing light bulbs, unclogging drains, or tightening loose fixtures.

Use of basic hand tools.

Use of larger cleaning equipment such as leaf blowers and pressure washers

Report any damage or issues to supervisors

Assist with snow removal and winter maintenance of roads and walk ways

Use golf cart to move waste to proper bin

Assist with bringing ponchos from the warehouse to our site

Assist with minor repairs or troubleshooting of building systems as needed.

Safety Compliance:

Follow all safety protocols and procedures when using cleaning chemicals and equipment.

Ensure the work area is safe for all crew and visitors, following health and safety standards.

Works with good housekeeping practices and safety to promote a work environment free of hazards within the control of the staff on a daily basis

Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job. Actively participates in health and safety in the workplace

Additional Duties:

Perform periodic deep-cleaning tasks as scheduled or requested.

Assist with other cleaning or maintenance-related duties as directed by Shift Manager and/or Manager.

Applies high energy, self-motivation and willingness to learn and be trained on various types of equipment

Responds to work order requests as needed in a timely and accurate manner, and cleans up after work orders are complete

Follow policies and procedures and training to complete work and assure quality, environmental, and safety standardae met

As directed, performs inspections of systems. Informs Shift Manager or Manager of any unusual activity or maintenance issues in a timely manner

Complete work using logs and checklists

Communicates corrective and preventative actions to the Shift Manager or Manager, Facilities promptly as it pertains to any operational system failure with respect to maintenance and facilities duties

Assists coworkers to accomplish necessary projects and tasks. As a team work effectively and efficiently to ensure job responsibilities are completed for the subsequent shift

Support Marine, Guest Services, Food and Beverage, IT and all other departments as required

Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)

Reports to work on time and for all scheduled shifts

Understands all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company

Completes any other duties as assigned

Requirements&Qualifications

O.S.S.D. or equivalent as recognized by the Ministry of Education

Must hold a valid Ontario Drivers License, class G2 or G

Minimum two (2) years’ experience in facilities and maintenance role preferably in a hospitality environment

General knowledge of electrical, plumbing and HVAC systems

WHMIS (training provided)

Working knowledge of Lock Out Tag Out Systems

Experience with ISO compliance&standards considered an asset

Must be willing to work all shifts including days/evenings shifts including weekends and holidays

Ability to reach, bend, stoop, wipe, push, pull, move and lift up to 50 pounds (23 kilograms)

Walk, stand, sit and work in all types of weather conditions for extended periods

Continually and repeatedly perform functions indoors and outdoors

If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)

City Cruises Canada does not use AI technology in any part of the recruitment process.

Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, color, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

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