Program Assistant - (Part Time) (Surrey)

Job Summary

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day‑to‑day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre‑established care schedules. Works to ensure a safe, well‑maintained, and healthy environment.Responsibilities

Provides feedback and input regarding clients’ needs, performance, and progress Assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by demonstrating and modeling appropriate actionsAdministers medication to clients and provides medication reminders, in accordance with established policy Participates in and oversees various client‑focused social and recreational activities Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs and provides clients with related informationAssists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting Accompanies clients on outings such as appointments, shopping, and leisure activities Completes and maintains related records and documentation such as statistics, progress reports, and daily logsReceives client feedback, inquiries and complaints, and responds as required Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry Debrief with incoming shifts to ensure detailed transfer of information (e.g., concerns) Supports a safe, well‑maintained, and healthy building workplaceCompletes regular rounds of facility as scheduled throughout shifts Provides direction to volunteers as required Performs other related duties as assigned Qualifications

Grade 12 Certificate in Community Social Service 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent Satisfactory completion of a criminal records check with vulnerable sector screening Satisfactory completion of Tuberculosis Screening formSatisfactory completion of Employee Immunization Record form First Aid level 1 and Current CPR certificate Skills&Knowledge

Knowledge of Windows, Microsoft Word, Excel, and database management systems Knowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, and computerized building security monitoring system High level of integrity and dependability with a strong sense of urgency and results‑orientationStrong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis Strong interpersonal skills and ability to communicate effectively in writing and verbally Demonstrated commitment to the social sector with a passion for the organization’s missionCompetencies

Demonstrates initiative, flexibility, adaptability and resourcefulness Actively seeks and incorporates feedback to inform continuous self‑improvement Sets goals, creates and implements action plans, monitors progress, and evaluates results Adeptly manages competing tasks and uses time efficiently and effectivelyHigh degree of relevant and current job knowledge and skill Consistently produces accurate, thorough, high‑quality work in a timely manner Builds and promotes a culture of health and safety in the workplace Implements and enforces best practices in health and safety within the workplace Models independent thinking and creativityDemonstrates effective problem‑solving skills Makes clear, consistent, transparent, and timely decisions after contemplating various available courses of action Exercises sound judgment in the best interests of the organization Expresses themselves clearly and professionally both verbally and in writingDisplays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex, and confidential situations Has a manner, style and presence that makes a positive impression Listens to and considers others’ views Models the organization’s core values of social justice, teamwork, social innovation, and strength‑based practicesFosters enthusiasm, energy and commitment Takes responsibility for personal actions, performance and health Is reliable and accountable; shows up on time ready to work Effectively works with colleagues to ensure organizational success Champions positive working relationships with staff and external stakeholdersSupports an environment of openness and champions teamwork and communication across programs Leverages the expertise and experience of others for organizational success Takes responsibility for the success of the organization Inspires, motivates and influences others in the organization Acts as an ambassador of the organization, promoting the values and missionDemonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity Displays interest, concern and respect for staff and their development Establishes clear roles, responsibilities, priorities, and performance targets for staff Motivates, develops and retains a talented, high‑performing teamGives recognition and acknowledgement to staff for their achievements Translates strategic goals and priorities into an achievable and measurable operational plan for the unit Displays effectiveness, assertiveness and persistence in the pursuit of program goals Identifies gaps in knowledge or capacity and seeks appropriate support and/or resourcesStrives for high‑quality performance and takes initiative to seek improvement in outputs and efficiencies Delegates appropriately to fully utilize staff to accomplish program goals Creates a sense of accountability for results Oversees and manages the organization’s resources, ensuring sound financial managementEqual Employment Opportunity Statement

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.All qualified applicants are welcome to apply.

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