C169 - Program Assistant - (Full Time) (Female Identifying …, Surrey

Title:

Program Assistant -(Full Time)

(Female Identifying Staff only) Number of Positions: 1 Competition Number: C169 Location: Phoenix Center (Main Campus) Position Status: FullTime Shift Timings&Days: (Tuesday- Saturday) 12:00 am - 08:00 am Reports to: ProgramManager Compensation: (Grid21) $29.76 - $31.64 As per model of care, only

female Identifying staff will be

considered

to this position. Job Summary: The Program Assistant supports the daily operations of

the facility and supports clients

byproviding a variety of day-to-day physical, emotional, and social supports,life skills assistance, information, resources, and demonstrations, inaccordance with pre-established care schedules . Works to ensure a safe, well maintained, and healthy environment. Responsibilities: Client Services Providesfeedback and input regarding clients’ needs, performance, and progressIn accordancewith established care plans, assists clients with the development of lifeskills such as maintaining personal hygiene, housekeeping, meal planning andpreparation, meeting financial obligations, making and keeping appointments,and interpersonal skills by methods such as demonstrating and modelingappropriate actionsAdministersmedication to clients and provides medication reminders, in accordance withestablished policy Participates inand oversees various client-focused social and recreational activities Identifiesavailable social, economic, recreational, and educational services andresources in the community that will meet clients’ needs. Provides clients withrelated informationAssists clientswith activities of daily living such as feeding, lifts and transfers, grooming,and toileting Accompaniesclients on outings such as appointments, shopping, and leisure activities Completes andmaintains related records and documentation such as statistics, progressreports, and daily logsReceives clientfeedback, and inquiries and complaints, and responds as required Performshousekeeping duties such as sweeping and mopping floors, vacuuming, dusting,washing dishes, and laundry Required todebrief with incoming shifts to ensure detailed transfer of information (e.g.concerns) Support a safe, wellmaintained and healthy building environmentComplete regular rounds offacility as scheduled throughout shifts Providesdirection to volunteers as required Performs otherrelated duties as assigned Qualifications: Grade 12 Certificate inCommunity Social Service. 1 year of experience workingwith marginalized populations, substance use services, mental health,corrections, etc., or equivalentSatisfactory completion of a criminal records check with vulnerablesector screening is required Satisfactory completion of Tuberculosis Screeningform is required Satisfactory completion of Employee Immunization Record form is required Satisfactory completion of Nonviolent crisis intervention (NVCI)First Aid 1 and Current CPRcertificate is required Skills&Knowledge: Knowledge ofWindows, Microsoft Word, Excel, and database management systems Knowledge ofand ability to operate standard office equipment, including: telephone system,fax machine, photocopier, printer, and computerized building securitymonitoring system High level ofintegrity and dependability with a strong sense of urgency andresults-orientationStrong problemsolving, analytical, and creative skills with the ability to exercise soundjudgement and make decisions based on accurate and timely analysis Stronginterpersonal skills and ability to communicate effectively in writing andverbally Demonstratedcommitment to the social sector with a passion for the organization’s missionis essentialCompetencies: Approach to Work Demonstrates initiative,flexibility, adaptability and resourcefulness Actively seeks andincorporates feedback to inform continuous self-improvement Sets goals, creates andimplements action plans, monitors progress, and evaluates results Adeptly manages competingtasks and uses time efficiently and effectivelyJob Knowledge&Quality of Work Highdegree of relevant and current job knowledge and skill Consistentlyproduces accurate, thorough, high-quality work in a timely manner Buildsand promotes a culture of health and safety in the workplace Implementsand enforces best practices in health and safety within the workplaceJudgement&Decision-Making Modelsindependent thinking and creativity Demonstrateseffective problem-solving skills Makesclear, consistent, transparent and timely decisions after contemplating variousavailable courses of action Exercisessound judgment in the best interests of the organization Communication&Interpersonal Skills Expressesthemselves clearly and professionally both verbally and in writing Displayshigh emotional intelligence; uses tact and diplomacy in dealing with sensitive,complex and confidential situations Hasa manner, style and presence that makes a positive impression Listensto and considers others’ viewsPersonal Leadership Modelsthe organization’s core values of social justice, teamwork, social innovation,and strength-based practices Fostersenthusiasm, energy and commitment Takesresponsibility for personal actions, performance and health Isreliable and accountable; shows up on time ready to workTeamwork&Collaboration Effectivelyworks with their colleagues to ensure organizational success Championspositive working relationships with staff and external stakeholders Supportsan environment of openness, and champions teamwork and communication acrossprograms Leveragesthe expertise and experience of others for organizational successPeople Leadership Takesresponsibility for the success of the organization Inspires,motivates and influences others in the organization Actsas an ambassador of the organization, promoting the values and mission Demonstratespride and enthusiasm to the team and promotes cooperation, fairness andequityPeople Management Displaysinterest, concern and respect for their staff and their staff’s development Establishesclear roles, responsibilities, priorities and performance targets for staff Motivates,develops and retains a talented, high-performing team Givesrecognition and acknowledgement to staff for their achievementsTask Leadership Ableto translate the strategic goals and priorities of the organization into anachievable and measurable operational plan for their unit Makesclear, consistent, transparent and timely decisions Displayseffectiveness, assertiveness and persistence in the pursuit of program goals Ableto identify gaps in knowledge or capacity and seek the appropriate supportand/or resourcesTask Management Strivesfor high-quality performance and takes initiative to seek improvement inoutputs and efficiencies Delegatesappropriately to fully utilize their staff to accomplish program goals Createsa sense of accountability for results Overseesand manages the organization’s resources, including ensuring sound financialmanagementClosingDetails: ClosingDate Internalapplications will be accepted until May 31st, 2026, 04:00 pm“Allemployees, including laid off and displaced employees, are entitled to apply onthe vacancy and be considered pursuant to the provisions of Article 12.9.”Internal applicants must notify the manager of intent to apply.Externalapplicants will be reviewed after internal applicants have been reviewed andinterviewed. Allqualified applicants are welcome to apply. Phoenixis committed to employment equity and encourages applications from people ofall gender identities and expressions, persons with disabilities, Indigenouspeoples and visible minorities. Persons with disabilities who anticipateneeding accommodations for any part of the application and hiring process maycontact our HR department. Any personal information provided will be maintainedin confidence.Whilewe thank all applicants for their interest in this opportunity, only thoseselected for an interview will be contacted.

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