Customer Service Representative, Surrey

Are you ready to take on a dynamic role where your communication skills and attention to detail make a real impact?

At T.K. Graphics, our Customer Service Representatives are at the heart of our operations—serving as the vital link between our clients and internal teams. In this role, you’ll help deliver outstanding customer experiences, ensure accuracy throughout the production process, and contribute to the smooth day‑to‑day flow of the business.

We’re looking for someone who is proactive, organized, and thrives in a fast‑paced environment. If you enjoy solving problems, building relationships, and keeping things running seamlessly, this role is for you.

Reporting To: Customer Relations Manager

What You’ll Do: Deliver Exceptional Customer Service:

Act as the primary point of contact for customers, providing friendly, professional support.

Respond promptly to inquiries related to pricing, timelines, and job status.

Resolve concerns with a solution‑focused, customer‑first approach.

Build strong, lasting relationships through attentive and personalized service.

Manage Orders with Accuracy and Care:

Process job entries, updates, and change orders with a high level of accuracy.

Monitor orders throughout production to ensure deadlines and quality standards are met.

Adjust orders as needed based on customer feedback or production requirements.

Coordinate Across Teams:

Communicate clearly with sales, pre‑press, production, shipping and billing teams.

Keep customers and internal stakeholders informed of progress, changes, or issues.

Partner with estimators and account managers to ensure billing reflects all updates.

Solve Problems Proactively:

Identify potential issues before they impact delivery or customer satisfaction.

Collaborate with internal teams to troubleshoot and resolve challenges quickly.

Escalate complex issues when needed, ensuring transparency with customers.

Stay Organized and Detail‑Oriented:

Maintain accurate records of customer interactions, order details, and changes.

Prepare documentation to support billing and invoicing accuracy.

Manage multiple projects simultaneously while meeting deadlines.

Contribute to Continuous Improvement:

Share insights on customer feedback, trends, and recurring issues.

Support process improvements and participate in team meetings and training.

What You Bring:

Strong communication and interpersonal skills.

Excellent attention to detail and organizational abilities.

Ability to manage multiple priorities in a fast‑paced environment.

A proactive, solutions‑oriented mindset.

Commitment to delivering high‑quality customer experiences.

Why Join T.K. Graphics? At T.K. Graphics, you’ll be part of a collaborative team where your contributions matter. We value initiative, teamwork, and a commitment to excellence—and we support our employees in growing their skills and advancing their careers.

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