Customer Service Delivery Advocate, New Westminster

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle‑free car‑buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee...and that’s just the beginning.

Named five years in a row to the Globe&Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role: We are on a mission to build a world‑class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a

Customer Service Delivery Specialist

to be the face of our company! Since our entire car‑buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role.

What you’ll do:

Deliver a uniquely special experience to each and every one of our customers.

Have exceptional customer service skills, being the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.

Have a sharp eye for detail inspecting vehicles, carefully assessing vehicle aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.

Accurately and efficiently complete customer paperwork and take thorough notes in our customer tracking system.

Assist other team members with various tasks as necessary.

What we’re looking for:

Education:

High school diploma or equivalent

Experience:

1+ years experience in the retail industry and asset handling

2+ years of customer‑facing experience

Have automotive experience and a passion for cars, comfortable in a fast‑paced environment

License:

A Class 5 License (valid in British Columbia)

Driving Record:

3 years of clean driver’s abstract with no major infractions.

Background Check:

Clean criminal background check.

Work Authorization:

Legally authorized to work in Canada.

Availability:

Minimum of 40 hours per week, with overtime as needed. There is a 4 weekday plus 1 weekend day working schedule.

It’d be great if you have:

A passion for cars and the automotive industry

Experience with warranty products so that you can answer any question that arise during the process

Why you’ll love it at Clutch:

Autonomy&ownership - opportunity to build your process and influence the company workforce at every level.

Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.

Broad and direct ownership over work during a phase of rapid growth.

We are dedicated to attracting and retaining top talent with top‑of‑market compensation packages.

Employment Type:

New Hire, Permanent Full-Time

Wage:

$24 per hour

Benefits:

Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1.

Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email .

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