Senior Manager, Student Success and Inclusion, New Westminster

Position Summary The Senior Manager, Student Success&Inclusion plays a critical leadership role in enhancing student well‑being, inclusion, and overall success at the Justice Institute of British Columbia (JIBC). Reporting to the Dean of Education Services, this position serves as a central Student Support “Hub,” overseeing and advancing resources related to mental health and wellness, crisis response, learningstrategies, disability services, international student services, the Writing Centre, and sexualized violence and misconduct. Working collaboratively with Student Affairs, Academic Services, and other divisions, the Senior Manager builds institutional capacity to identify and respond to diverse adultlearning needs, supports student retention and improved learning outcomes, and delivers professional development to faculty and staff on academic accommodations, universal design for learning, student conduct, and emerging student support issues. The role provides direct support to students throughcrisis intervention, suicide risk assessment, appeals guidance, development of learning labs and literacy programming, and the establishment of a comprehensive external referral network. The Senior Manager leads and mentors a multidisciplinary team, manages related projects and programs, oversees high‑intervention and complex accommodation cases, and ensures seamless service delivery across the institution. As a key contributor to divisional and organizational planning, the role champions continuous improvement, aligns programs and services with JIBC’s strategic direction, and embeds principles of equity, diversity, inclusion, and Indigenization throughout all initiatives. The position also represents JIBC in provincial networks and sector committees, partners with external organizations to advance best practices in student support, and carries responsibility for administrative, financial, and grant‑related functions associated with the portfolio.

Qualifications&Requirements

University degree at a Masters level required, in a relevant field (Education, Educational Psychology, or a related field)

Five years experience in an educational setting, with experience counselling young adults and mature students

Experience in student services, preferable with 2-3 years in a leadership role or relevant combination of education and experience

Experience in developing and implementing programs and services that promote student success and inclusion

Experience in managing staff, resources and budgets

Proven ability to design and deliver engaging workshops and training sessions for faculty and staff

Demonstrated strong language skills, including written and oral communication

Exceptional interpersonal skills

Ability to build collaborative relationships

Ability to take initiative, identify opportunity, follow direction and work as part of a team

Excellent organisational and time management skills

About JIBC Justice Institute of British Columbia (JIBC) is a public, post‑secondary institution that provides education and training to those who’ll be there to support British Columbians and others around the world, when a life is at stake or when health, safety or property is in jeopardy. Work for JIBC and be a part of the big picture – supporting justice and public safety professionals at all stages of their careers in fields including law enforcement, firefighting, paramedicine, security and emergency management. As a JIBC employee, you’ll play a role in our educational programming, which also includes complementary and related areas of study – from conflict resolution, mediation, leadership and counselling, to cybersecurity, business intelligence, and tactical criminal analysis – as well as applied research in the justice and public safety fields. Join our team and help us prepare JIBC graduates to contribute to safer communities and a more just society.

What JIBC Offers We offer a total compensation package that includes a benefit plan, which includes Extended Health and Dental Benefits after three months, and enrollment in the College Pension Plan upon hire. In addition, we offer 20 vacation days and 10 Personal Days annually (pro‑rated in first year), as well as generous other leave entitlements.

Salary Range $112,250 to $132,065 annually– Fair Comparison Faculty Equivalent Compensation Salary Grid 12. The Compensation Range shown reflects JIBC's range for the role: between 85% and 100% of the sector range control point. In the normal course, employees will be hired, transferred or promoted between 85% - 94% of the control point,based on the knowledge, qualifications and experience for the role, with exceptions in the 95% - 100% range.

Equal Opportunity Employer The Justice Institute of British Columbia is an equal-opportunity employer and is interested in broadening the diversity of its staff. We encourage applications from individuals from visible minority groups, individuals of Indigenous heritage, persons with disabilities, and persons with all sexual orientations or gender identities.

If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please reach out to us at .

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